Technical Team Lead (Field Services)

• Work with a leading global brand in the business imaging products space
• Competitive package includes, laptop, phone & tools

About us

Canon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible. When you join Canon Australia, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group’s success.

About the Role

The role requires leading a field service team to successfully achieve productivity targets whilst ensuring optimum product and skills coverage. It also involves managing the resource planning of a field service team to ensure optimum customer satisfaction and retention.

This is a South Australia based reporting to the Manager – Service Performance.

Scope of Role

• Review performance and development of employees, including field-based coaching through regular field accompaniments.
• Effectively manage performance through monitoring, implementing and improving results both at team and individual level.
• Take ownership and responsibility where required within the escalation process to achieve a resolution.
• Provide in-field technical support to field technicians and dealers as required.
• Manage branch performance against customer satisfaction targets.
• Ensuring self and team members understand and are working to the Company's Health & Safety, Quality Management and performance standards.
• Provide assistance and information to branch employees on hardware, software and operational aspects of Services & Support products.
• Travel to regional and/or remote locations on an ad hoc basis.

The role also involves:

• Compliance on an ongoing basis to varied and dynamic Drug and Alcohol policies and/or procedure of Canon customers and clients
• Compliance and ongoing adaptation to varied and dynamic HSE, induction and compliance policies and/or procedures of Canon customers and clients

About You

You are someone who possesses experience supporting a broad range of business imaging products as well as supporting and managing customers. You are a technical expert who serves as the technical escalation point. You also have experience managing teams and their development. Possessing industry experience in a similar role would be highly preferred.

In return, we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customers we support.

If this sounds like you, apply today!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Benefits include but not limited to

• Bonus Leave including:
  • Birthday leave, to celebrate, relax or do something special
  • Canon Day, an extra day of leave during the Christmas holidays
  • Kyosei Day, or volunteer leave to take a paid day off to do good in your community
• Flexible working arrangements, where possible
• Training and development opportunities to help you bring your goals to life
• Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
• Performance recognition, in the form of quarterly and annual awards programs for high-performers
• Canon products offered at discounted rates
• Education assistance to support the cost of any external training that gives you new skills for your job

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.