Customer Service Representative

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

The Customer Service Representative will support the Customer Service Team by ensuring all customer service duties are completed in a timely manner.  The role will be assigned the following responsibilities:

• Support team to ensure swift resolution to customer issues;
• Establish and maintain a strong relationship with Client and all customers across multiple levels of their business;
• Ensure CIF’s are current, regularly reviewed and uploaded into PaT;
• Complete understanding of your clients SOP’s;
• Ensure emails are answered within the SCS agreed turnaround time of 15 minutes;
• Follow up on KPI’s raised internally/externally within the SCS agreed turnaround time of 15 minutes;
• Provide proactive, best-in-class customer service for all customers at all times;
• Co-ordinate customer reporting and ensure accurate and on time delivery of reports to customer;
• Answer all incoming phone calls in a timely, courteous and professional manner;
• Perpetuate a positive, proactive, team based culture within the Customer Service team through regular and effective communication;
• Apply industry best practice and sharing of initiatives across other Supply Chain Solutions customers within commercial guidelines.

Qualifications  

• Tertiary qualification in Law or other relevant field
• College/Bachelor’s Degree in a related discipline or equivalent
• Warehouse and/or Transport industry experience preferred
• Intermediate Excel, Word, and PowerPoint skills

If this sounds like you, we’d love you to apply!  

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.
#LI-GA1