Customer Support Associate

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Date: 11 Jan 2025

Location: Angeles City, Philippines

Company: Canon

Customer Service  

  • Customer Support via Live Chat 

  • Customer Support via Email 

  • Customer Support via inbound and outbound calls 

  • Back-end administrative task support for Customers 

  • Support team to ensure swift resolution to customer issues  

  • Ensure all client KPIs and SLAs are met on a timely manner  

  • Co-ordinate reporting to customer and local leaders and ensure accurate and on time delivery of reports to clients  

  • Perpetuate a positive, proactive, team-based culture within the team through regular and effective communication 

 

Continuous Improvement  

  • Participates in business improvement through analysing current business practices, executing initiatives to improve business practices, profitability and client contract and relationship  

  • Work closely with other business areas to improve processes. 

  • Instil and lead with Client Values and Behaviours.  

  • Accept coaching and mentoring from management, learning and developing self with the goal of career progression within the business  

  • Embrace training and development opportunities in order to continually improve industry, product and service knowledge.  

  • Contribute to building a strong team ethos that facilitates continuous improvement and the creation of a high-performance culture.  

  • Participate in forums to generate ideas and suggestions for improvement and help to test those improvements in own work area  

  • In additional to having good knowledge and skills in own area, use an appreciation of how the performance of own area has an impact on customers and their wider business process to guide own work activities 

 

Qualifications

  • College/Bachelor’s Degree in a related discipline or equivalent 

  • 1-2 years’ experience related to customer service and travel assistance. 

  • Exceptional oral and written communication skills. Must be fluent in English. 

  • Quick Navigation Ability, Web Savvy, Coordinating experience  

  • Multitasking: Ability to Toggle Between Screens/Tools 

  • Intermediate Excel, Word, and PowerPoint skills