Junior IT Support

The Junior IT Support is responsible for providing 24-hour support for operations for desktop software and hardware configuration, implementation, and maintenance as well as various technologies managed by the IT department. This person will focus on the administration of the company's local IT Infrastructure to include desktop PC’s, networking and software applications.

The Jr. IT Support will be a very hands-on, member of the IT support team responsible for desktop, laptop configuration, mobile device, network and application support including Windows operating systems and software and other applications. This is an internal customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.

Converga require agile thinking personnel who are quick to react to challenges and present a positive attitude to their workplace environment.

Essential duties    

•    Provide IT support to customers, clients and other departments.
•    Ensure that applications, services and networks are up and running
•    Continuous audits on assets, both hardware and software.
•    Status monitoring of hardware, system and network components.
•    May be assigned to systems administration projects
•    Anticipate trends in computing that affects IT Operations - Operation Systems, Monitoring Systems, Databases, Application Servers, Security, Firewalls and Networking
•    Assist clients, operations and other business units on hardware/network issues.
•    Provide user maintenance and assistance as required to ensure production IT systems continue operating at peak efficiency.
•    Other duties and responsibilities may be assigned by immediate supervisor/manager.

Qualifications

•    Tertiary IT qualification or better (Fresh IT graduates are also considered)
•    Understanding of Systems and Network Infrastructures
•    Understanding of Computer’s hardware and software components
•    Strong communication, analytical and problem-solving skills 
•    Adaptable "Can-do" attitude

Experience

•    Preferably at least 3 months experience of OJT on a BPO environment
•    Completed IT thesis which relates to either Network, Software or Hardware.

Skills Sets

•    Strong interpersonal and team skills, with the ability to work independently.
•    Proficiency at leveraging precious resources.
•    High attention to detail and proven ability to manage multiple competing priorities simultaneously.
•    Composed, poised and professional outlook.
•    History of teamwork and willingness to roll up one’s sleeves to get the job done.
•    Well-timed tenacity and conviction.
•    Being vocally self-critical.