Quality and Training Coordinator

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

• Through quality and training improvements, you will help promote a strong culture of customer service and satisfaction within IT Managed Services which in turn will help instil a happy, positive, productive, motivated and ‘client-empathetic’ culture which will permeate to our clients.  As well as in working closely with staff, we are looking for this role to achieve and improve strong productivity improvements across the Teams.
• High Customer Service levels means ensuring that our Managed Services staff are processing their Tickets efficiently and effectively, that they are equipped and confident in what they are doing and that individual and team KPI’s are met and exceeded upon.
• High quality Customer support is the outcome of providing initial and ongoing high-quality Learning and Development programs; Consistent Customer support comes out of adhering to a set of formal Learning Processes and Procedures, within each team, to ensure our ‘Customer touches’ are handled in a similarly consistent manner, giving Customers the comfort and confidence, they seek in us.
• Training also needs to facilitate the quick upskilling of staff to meet the expectation of providing high service levels as soon as possible.

Qualifications  

The position requires the following qualifications, experience, and capabilities:

• Knowledgeable in ITIL concepts, ITIL Foundation Certification required
• IT Managed Services industry experience welcomed
• Excellent presentation skills
• Strong trainer attributes
• Strong people skills
• Strong positive, can-do attitude
• Experience in writing and presenting training materials 

If this sounds like you, we’d love you to apply!  

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal-opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.

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