Consumer Service and CPS Manager

About Us  

Canon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible. 

When you join Canon New Zealand, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group’s success. 

Your Opportunity 

Are you ready to lead with passion and purpose? We’re looking for a dynamic professional to manage the NZ Consumer division and Customer Service function.

This is a fantastic opportunity to lead the Consumer Service team in New Zealand, where you’ll play a key role in driving service excellence and overseeing the Canon Professional Services (CPS) programme. With a strong focus on continuous improvement, inventory management, and cross-functional collaboration, this role offers the chance to make a real impact across the business.

 Key responsibilities include:

• Lead and develop the NZ service team, contributing to strategic direction and promoting service excellence
• Manage escalations and ensure compliance with NZ Consumer Law and warranty obligations
• Oversee inventory and ordering of parts/tools, ensuring optimal stock levels and alignment with Canon Australia
• Own and manage the Canon Professional Services (CPS) programme, including member relationships and loan inventory
• Monitor service performance, drive process improvements, and report on key metrics
• Support the admin and technical teams to maintain high service standards across all customer channels
• Collaborate with internal and offshore teams to align service processes and share customer insights

What You’ll Bring

You’re passionate about photography and ideally have a strong understanding of imaging technology and service processes. You thrive in customer-focused environments and bring a hands-on approach to leadership, always striving to deliver exceptional service. With a keen eye for detail and a commercial mindset, you know how to balance customer satisfaction with business outcomes. You’re confident working across teams, influencing stakeholders, and turning insights into action.

Other key attributes include:

• Experience leading a customer service or support team (ideally in a technical setting but not essential)
• A track record of delivering outstanding customer service and experience successfully managing customer escalations
• A growth mindset with a passion for continuous learning and development
• Strong business acumen with a focus on ROI-driven decision making
• Ability to turn customer insights into tangible improvements
• Excellent written and verbal communication skills
• Strong cross-functional collaboration and influencing skills
• Confident presentation and networking skills
• Experience building strategic relationships internally and externally
• Ability to prioritise and execute tasks effectively in a fast-paced environment

Most importantly, you’re excited to be part of a brand that inspires creativity and connects people through the power of imagery!

Why You’ll Love Working with Us 

• Flexible working arrangements where suitable 
• Training and development to help you achieve your goals 
• Recognition through quarterly and annual awards for high performers 
• Bonus leave, including: 
  • Birthday leave to celebrate your special day 
  • Canon Day—an extra day off during the Christmas holidays 
  • Kyosei Day—volunteer leave to give back to your community 
• Milestone recognition with carbon credits, merchandise, or retirement fund rewards 
• Significant discounts on Canon products 
• An employee referral scheme to reward great recommendations 

Eligibility for specific benefits and perks may vary depending on the nature of your employment with Canon Group and the country where you work. 

We believe in the power of a diverse and inclusive workforce. Bring your authentic self to work, and together we’ll make a meaningful impact in the communities we serve. 

Flexible working is part of our culture because we know balance boosts motivation, performance, and wellbeing. 

As an equal opportunity employer, we welcome applicants of all ages, cultures, abilities, beliefs, orientations, and identities—including Māori and Pasifika peoples. 

All applicants must be eligible to work in the country they are applying to at the time of application. 

We’d love to hear from you—apply today and let’s shape the future together! 

 Successful applicants will be notified of next steps.