Solutions Consultant (Digital Transformation)

Date: 23-Jun-2022

Location: Auckland, New Zealand

Company: Canon

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.


About the Role

The Solution Consultant (Digital Transformation) performs a pivotal role in technical solution design and sales. Engaging with potential new clients in a Presales consulting capacity, responding to Tenders/RFIs, requirement gathering and documentation, training, and advising on product development, all with a seamless client experience.

This role will be focusing on supporting BPO sales across Australia and New Zealand with a core focus on Digital Transformation and RPA products.


Scope of the role includes

  • Working with the client and sales to understand business requirements and current state operating methods
  • Align these requirements with our capabilities and solutions that can deliver meaningful transformation and automation
  • Perform consultancy and requirements gathering to document business automation requirements
  • Identify where we can add value to processes, or redesign the way that the customer operates
  • Be able to articulate the value of transformation, both in how it will improve how the customer does business and as a means to control costs
  • Document the proposed solution design and prepare presentations that clearly describe the solution, benefits and value in a presales/SME capacity
  • Cost the solution obtaining input from development, operations and third parties. Input pricing data in conjunction with the Operations, Professional Services and Sales
  • Be able to build financial models that show basic financial metrics such as return on investment and payback periods
  • Actively participate in post implementation reviews and promote the ‘lessons learned’ to achieve improved systems, processes, procedures and best practices.
  • Write clearly articulated solution related document such as Proposals, Tenders and Solution Design.


About You

  • Minimum of 2 years working in a pre-sales or digital transformation consultancy role
  • Experience in selling outsourced business solutions
  • Knowledge and experience of Workflow, Digitisation and AP systems
  • Knowledge and experience of robotics process solutions
  • Advisory experience around discovery and research processes
  • Ability to assess options and solutions in a collaborative fashion both internally and with potential clients
  • Ability to generate fresh, creative ideas
  • Practical and demonstrable solution design experience
  • Experienced in gathering customer requirements and running a discovery workshops
  • Can understand customer requirements and translate these into the robust solutions
  • A sound knowledge of and experience in design, agile management and innovation methodologies, including the scoping of work, design research, ideation and prototyping, user testing, and evaluation
  • Knowledge of specific client processes in our target markets of Banking, Insurance, Government and Finance
  • Excellent written and verbal communication skills
  • Excellent presentation skills, must be able to present articulately to potential customers both individually and in group settings
  • Ability to build commercial models for large and complex deals


In return you will get the chance to work for a multinational company, with a real opportunity to take your skills to the next level. We’ll also look after you with training and development, progression and promotion, recognition, and reward. You’ll have all the tools and support you need to grow, to bring your ideas to life and achieve your successes.

If this sounds like you, apply today!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.