Senior Service Delivery Host

Date: 2 Apr 2024

Location: Auckland, New Zealand

Company: Canon

As a market leader in Corporate Hospitality and Managed Services for over 20 years, Canon Business Services ANZ helps organisations optimise, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their needs, overcoming challenges, and freeing them up to focus on what sets them apart.


We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.


When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.


  • Hospitality super star role!
  • Amazing Corporate Location in Central Auckland
  • Permanent, Full-time position
  • 40 hours per week, Monday to Friday, flexible between the hours of 7am and 10pm



About the Role


Based on our client’s amazing corporate premises in in Central Auckland, we are seeking a Hospitality champion for our Senior Service Delivery Host role. This is a key role in our team, which will support all functions across our hospitality service.


The role is part of our workplace and client services team and comes with fantastic flexible rostered hours so you can balance your work-life schedule.



Main Duties:


  • Meet and greet guests and clients in a professional manner
  • Responsible for all catering requests & reservation allocations
  • Direct the onsite team for all event set ups, catering deliveries and service requirements
  • Lead liaison with our kitchen staff to ensure delivery and standards are met
  • Proactively engage with the customer and wider business to ensure ongoing service excellence
  • Food and beverage delivery, such as barista services, catering set up, clearing, sit-down dining service, bar service and refreshment offerings
  • Working flexibly across the client’s hospitality offering, including Reservations, Reception, Events and Catering (this includes operational support in Auckland central and Sylvia Park as required)
  • Provide catering, event and service knowledge and experience to customers and wider team



About you


We are looking for a Hospitality focused individual who values delivering a fantastic service and excels in providing an exceptional level of customer service. You will confidently demonstrate:


  • A passion for customer service and how to deliver a service with a customer first approach to everything you do.
  • The ability to lead, support, and provide guidance to the wider team.
  • Catering & Events service knowledge and experience to customers and wider team.
  • The ability to work efficiently and independently.
  • The flexibility to work rostered hours as per the business requirements
  • Confidence to manage to manage teams to deliver events and excellent service
  • Excellent problem-solving skills
  • Minimum of 2 years’ experience in a Hospitality Service Environment
  • High standard of personal presentation
  • Excellent communication skills, both written and verbal



We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.


As an equal opportunity employer, all applicants will be considered.


Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.


All applicants must be eligible to work in the country they are applying to at the time of application.


Looking to join this diverse team, apply online now. Successful applicants will be notified of next steps.