Service Centre Representative 3

About Us

Canon Business Services helps organisations optimise, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their needs, overcoming challenges, and freeing them up to focus on what sets them apart.

When you join Canon Business Services, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

• Amazing corporate offices based in Auckland CBD
• Permanent opportunity available
• Monday to Friday, hours flexi between 7:00am to 5:30pm

About the Role   

Based out of our client’s corporate premises in central Auckland, we are seeking a permanent customer service champion for our service delivery role based predominantely in our client’s retail store. This role is key to supporting the functions of our services with flexibility across Front and Back of House.

Some of the main duties will include:

• Manning retail store and providing an exceptional level of customer service
• Mailroom and courier processing and delivery
• General administrative tasks such as scanning documents, etc.
• Reception cover - meet and greet visitors when required
• Answering phone calls in a professional manner
• Provide outstanding customer service to internal and external stakeholders
• Some moderate to heavy lifting will be required
• Ensure your site is compliant with Canon and our Clients' Health & Safety Standard

About you

We are looking for a team player who is happy to work on their own initiative and always willing to help where needed. Ideally, your background is retail and/or hospitality where you've gained valuable frontline customer service skills and understand the importance of providing an exceptional service to your customers. Other key attributes include:

• Highly reliable, flexible, and adaptable
• Physically fit to lift moderate to heavy items when required
• Proven experience in a customer service/hospitality environment
• Very high standard of personal presentation
• A positive attitude and a strong team player
• Excellent communication skills, both written and verbal
• Strong multitasking and organisational skills
• Adaptable to change with a focus on continuous improvement
• Knowledge of MS Office applications (Word, Excel, PowerPoint, Outlook)

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Māori and Pasifika peoples, abilities, religious beliefs, national origin, sexual orientation, and gender identities.

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.

Please note: All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.