Service Centre Representative 3

Date: 24-Jun-2022

Location: Auckland, New Zealand

Company: Canon

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

 We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success. 

 

  • The role is based at our client site in Auckland
  • The role is a Permanent Full Time position
  • The working hours are 37.5 hours per week, Monday to Friday

About the Role
Reporting to the Job Manager, this role will be based on a Client Site in Auckland and will look to deliver the efficient and profitable delivery of the Client’s jobs in full, on time and error free.
To be successful in this role, you will display a positive "can-do" attitude and will be a highly reliable individual. You will be accurate with a keen eye for detail and you will have a good level of computer literacy. Effective communication and customer service skills will also be required.

Main Duties

  • Customer Onboarding – including Welcome Packs
  • Regeneration of Statements as requested by the Call Centre
  • Support with investigations as required
  • Manage the archiving process and destruction process with Clients preferred supplier
  • Scanning of documents daily
  • Produce a report covering scan volumes daily for reconciliation processes
  • Return Mail Management, based on receipt of returns fortnightly and on-forwarding to Clients Relationship Manager to update/re-process as required

Key Requirements

  • Proficient with Microsoft Office, particularly Outlook
  • A keen eye for details
  • A good level of computer literacy
  • Effective communication
  • Excellent team working and problem-solving skills
  • Strong customer service skills including the ability to resolve issues that escalate
  • Ability to interact with people at all levels within the organisation

We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance and productivity.

As an equal opportunity employer, all applicants will be considered.

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.

All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team, apply online now. Successful applicants will be notified of next steps.