Service Delivery Manager

• Own a diverse client portfolio
• Enable customer success through digital solutions
• Join a collaborative, supportive team
• Hybrid flexibility with real impact
• Location:  Auckland or Wellington

About Us | Mō Mātou

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role | Mō te Tūranga

As Service Delivery Manager, you'll become a trusted advisor to a portfolio of clients, helping them maximise value from our services while driving continuous improvement and long-term partnership success. You'll have the autonomy to influence outcomes, strengthen relationships and contribute to portfolio growth.

Working across Canon's broader portfolio of digital solutions, you'll partner with customers to understand their business priorities, oversee service performance and identify opportunities to deliver greater value.

The role plays an important part in growing accounts by identifying where services can be expanded, supporting contract renewals and contributing to overall portfolio performance.

Scope of the role includes:

• Oversee the successful delivery of services across a diverse client portfolio
• Become a trusted advisor to clients, understanding their priorities and future needs
• Drive customer retention through proactive engagement and solution-focused conversations
• Ensure service delivery meets agreed performance and service standards
• Monitor performance, identify service risks early and implement improvements where needed
• Help customers maximise value from our digital solutions
• Identify opportunities to expand services and support portfolio growth
• Partner with internal teams to coordinate delivery across multiple functions and locations

About you | Mōu

You have experience managing a portfolio of clients and take ownership of your work. You’re comfortable working independently and stay on top of what’s happening across your accounts. You’re a natural relationship builder, client-focused and someone people trust to get things done.

You're curious, ask questions, take time to understand challenges and identify practical solutions. You’re also organised, proactive and pay attention to the detail to ensure the best result is achieved.

You're always looking for opportunities to strengthen what's already in place, identify areas for growth and deliver value for both the client and the business. You communicate well, collaborate easily and enjoy bringing people together to achieve positive outcomes.

Key skills and experience include:

• Experience managing a portfolio of client accounts
• Proven ability to build and maintain long-term, valued partnerships with clients
• Strong understanding of service delivery models, including managing performance against SLAs and contractual commitments
• Experience delivering ongoing value through proactive engagement, service reviews, and solution-focused support
• Ability to influence stakeholders and coordinate outcomes across multiple teams
• A commercial mindset with proven success in growing existing client portfolios
• Strong communication and stakeholder management skills, with the ability to manage competing priorities

What’s in it for you | He Aha kei roto mōu

In return you’ll be part of a team that takes pride in delivering great outcomes for customers, with a strong focus on quality, reliability and partnership. This is an opportunity to take ownership of a diverse portfolio, contribute ideas and work alongside experienced colleagues to deliver meaningful results for clients.

We’ll invest in your development and long-term future, and we can promise you variety and enough challenge to keep things interesting.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Māori and Pasifika peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online today!

Kei te hiahia koe ki te hono atu ki tēnei tīma kanorau? Tonoa ā-ipurangi ināianei!

Successful applicants will be notified of next steps.