Client Services Manager

• Opportunity to work on varied roles within the portfolio
• Be part of highly engaged & collaborative team
• Associate with an established global brand
• Flexible hybrid working options
• Brisbane location

About us

Canon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible. When you join Canon Australia, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group’s success.

About the Role

As a result of continued growth and winning new clients we have an opportunity for a Client Service Manager to join our team. You will act as the customer’s representative into the Canon processes in a seamless manner, working with the relevant departments and third parties to maximise customer satisfaction during all Managed Document Services (MDS) phases. Leveraging your continuous improvement mindset, you will drive analysis and implementation of improvements to ensure continually high levels of customer satisfaction. This is a hybrid role & reports to Team Leader – Client Services.

Main Duties

• Act as the customer’s representative into the Canon processes in a seamless manner, working with the relevant departments and third parties to maximise customer satisfaction during all Managed Document Services (MDS) phases.
• Delivery on all elements of the Canon MDS Agreement, actively involved in the implementation of the customer fleet through coordinating the efforts of Canon business units
• Ensure all MDS contractual SLAs are delivered and provide performance reporting to the customer
• Ongoing management of the MDS customer account as well as Continuous Service Improvement (CSI) analysis and implementation of improvements to ensure sustained customer satisfaction

About You

As someone with excellent customer relationship skills, leadership capability you’ll play a pivotal role in the success of our business. Your track record in the application of project management methodology to deliver and manage agreed outcomes will be key. You know how to juggle, and your proven ability to meet targets and deadlines effectively across multiple simultaneous projects will set you up for success. Working knowledge of the Managed Document Services environment would be advantageous, but more important is your ability to think and act commercially for the benefit of our business and our customers.

 Some key skills and experience include:

• Proven client services management or service delivery experience in corporate / government environment
• Experience in change management and application of methodology to communicate operational and behavioural changes
• Proven application of process development /process improvement methodology, analytical skills and experience in understanding client requirements /implementing solutions.
• Proven ability to meet targets and deadlines effectively across multiple simultaneous projects

In return you will get the chance to work for a multinational company, with a real opportunity to take your skills to the next level. We look after you with training and development, progression and promotion, recognition, and reward and you’ll have all the tools and support you need to grow, to bring your ideas to life and achieve your successes.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples , abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.

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