Senior Cloud Engineer (Observability, RMM)

• Dual role within Operations with focus on project based work
• Opportunity to be part of execution of an evolving Cloud strategy
• Open to Sydney, Melbourne, Brisbane
• Flexible work from home options

About us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

As a Senior Cloud Engineer, you will be a critical member of a high performing Cloud team that manages and operates Cloud Applications, Platforms, Systems and Automation for a market leading Cloud and Managed Services provider. Reporting directly to the Manager - Cloud Apps, Systems & Automation, this role is integral to the success of the well-established and growing Cloud practice, ensuring our portfolio of technology services are delivered and maintained to a high standard.

The role will have a significant focus on project work rather than BAU tasks. The project work will revolve around driving automation from our observability and RMM platforms via integrations. This is a rare opportunity for a Cloud Engineer to join a growing team, providing exposure to a portfolio of great technology and offering the chance to be part of the execution of upcoming project initiatives, platform enhancements and growth.

This is a permanent role with flexible work from home options & may be based out of multiple locations within Australia.

Main Duties

• Maintenance, support and management of the Cloud Infrastructure, Applications and System Tools pertaining to our Managed Services offerings
• Ensure internal stakeholders and customers are making full use of the Cloud Services and Systems we implement and maintain
• Manage current suite of Observability, Infrastructure, Automation, and other supported tools as required
• Follow standardised ITIL frameworks relating to Incident, Security, Problem and Change Management processes
• Communicate effectively with the internal and external stakeholders
• Create and maintain strong technical documentation for Cloud platforms, systems, and services
• Provide SME level proactive and reactive operational support to colleagues and customers as required
• Be an SME escalation point for Projects and other CBSA teams in relation to various system management tools
• Fulfilment of BAU Service Requests, project delivery tasks and business initiatives
• Develop and enhance technology processes to improve efficiencies across the customer base

About You

The role will require a motivated and passionate technology enthusiast to be part of the execution of an evolving Cloud strategy. The position will require someone with proven technical experience managing, maintaining, enhancing, and growing enterprise level cloud environments, utilising best of breed and next generation technologies. It will be highly advantageous to have experience in Grafana, Loki and Prometheus skills for our observability transformation project. Key skills & experience include:

• 2 years' experience with Grafana or similar dashboarding and observability platforms
• Experience with PromQL and LogQL
• 3 years' experience in managing, configuring, and maintaining Cloud Infrastructure management platforms and tools including RMM, observability and reporting
• Azure Cloud services such as Azure Monitoring, KQL and Azure Arc
• Knowledge of Infrastructure as Code and DevOps concepts, tools, and languages
• Experience in developing, managing, and supporting infrastructure automation
• Scripting and IaC skills using PowerShell, Terraform, Ansible, ARM, Python, etc
• Exposure to container technology (Docker, Containers, Kubernetes)
• Excellent troubleshooting skills with a high level of analytical and problem-solving skills
• Ability to make decisions or accept escalations as an expert SME where appropriate
• Experience in system integration (API and data) - advantageous

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customer we support.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

Some benefits include

• Free onsite parking at Canon’s office in Sydney, Brisbane
• Birthday Leave
• Additional leave during year end shutdown (Canon Day Leave)
• Health insurance at discounted premium rates
• Canon products for employees at discounted rates

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now. Successful applicants will be notified of next steps

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