Senior Cloud Engineer (DevOps & SRE)

Date: 28-Jul-2022

Location: Brisbane, Australia

Company: Canon

  • Opportunity to execute an evolving Cloud strategy
  • Long term development in a growing organisation
  • Be part of a high performing Cloud Infrastructure team
  • Open to Sydney & Brisbane locations

About us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

About the Role

As a Senior Cloud Engineer, you will be a critical member of a high performing Cloud team that manages and operates Cloud Applications, Platforms, Systems and Automation for a market leading Cloud and Managed Services provider. Reporting directly to the Manager - Cloud Apps, Systems & Automation, this role is integral to the success of the well-established and growing Cloud practice, ensuring our portfolio of technology services are delivered and maintained to a high standard.

The role will require a motivated and passionate technology enthusiast to be part of the execution of an evolving Cloud strategy. The position will require someone with proven technical experience managing, maintaining, enhancing and growing enterprise level cloud environments, utilising best of breed and next generation technologies. This is a rare opportunity for a Cloud Engineer to join a growing team, providing exposure to a portfolio of great technology and offering the chance to be part of the execution of upcoming project initiatives, platform enhancements and growth.

Main Duties

  • Maintenance, support and management of the Cloud Infrastructure, Applications and System Tools pertaining to our Managed Services offerings
  • Ensure internal stakeholders and customers are making full use of the Cloud Services and Systems we implement and maintain
  • Manage current suite of Observability, Infrastructure, Automation and other supported tools as required
  • Follow standardised ITIL frameworks relating to Incident, Security, Problem and Change Management processes
  • Communicate effectively with the internal and external stakeholders
  • Create and maintain strong technical documentation for Cloud platforms, systems and services
  • Provide SME level proactive and reactive operational support to colleagues and customers as required
  • Be an SME escalation point for Projects and other CBSA teams in relation to various system management tools
  • Fulfilment of BAU Service Requests, project delivery tasks and business initiatives
  • Attend customer meetings and workshops where applicable
  • Develop and enhance technology processes to improve efficiencies across the customer base

About You

The role will require a motivated and passionate technology enthusiast to be part of the execution of an evolving Cloud strategy. The position will require someone with proven technical experience managing, maintaining, enhancing and growing enterprise level private cloud environments, utilising best of breed and next generation technologies. It will be highly advantageous to have experience in Grafana, Loki and Prometheus skills for our observability transformation project. Key skills & experience include:

  • At least 3+ years in managing, configuring and maintaining Cloud Infrastructure
  • At least 3+ years building, developing and operating various cloud platforms including Cloud infrastructure (IaaS, PaaS, SaaS), Containers, Observability and RMM platforms either internally or for external customers
  • Extensive knowledge with Microsoft Server technology products
  • Extensive knowledge of IaC and DevOps concepts, tools and languages
  • Knowledge with next generation Observability and DevOps toolsets is highly desirable
  • Experience in developing, managing, and supporting automation tools, processes, and runbooks across various technologies
  • Experience in system integration (API and data) – advantageous
  • Excellent troubleshooting skills with a high level of analytical and problem-solving skills
  • Excellent verbal and written communication skills (documentation & presentation)
  • Ability to work in a team environment with a shared workload
  • Ability to make decisions or accept escalations as an expert SME where appropriate
  • Microsoft technology products (Windows Server, SQL, SCOM, etc)
  • Scripting and IaC skills (PowerShell, Terraform, Ansible, ARM, Python etc)
  • Exposure to various DevOps technologies such as Docker, Automation
  • Exposure to various DevOps Observability tools is highly advantageous (Grafana, Prometheus, Loki, Kibana, Elastic, Splunk, etc.)
  • Azure Cloud services such as Azure Monitoring, KQL and Azure Arc
  • The following technology qualifications are highly desired:
  • Cloud DevOps certifications (Azure)
  • Cloud Infrastructure certifications (Azure)
  • Microsoft Technology certifications
  • ITIL v4 Foundation certificate

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future, and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customer we support. When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now. Successful applicants will be notified of next steps