Team Member

• Canberra work location
• Casual employment opportunity
• Collaborative and friendly team culture

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

Working in a fast-paced team environment on a client’s site, the role of Customer Service Team Member focuses mainly on the efficiently handling and sorting of mails, ensuring its accurate distribution and timely delivery within the organisation.

Scope of the role includes:

• Daily mail and courier management
• Handling and resolving customer’s phone and email enquiries
• Maintaining of office equipment, office supplies and stationery
• Maintaining database and updates of presentation
• Courier bookings and lodgements with various courier companies
• Light cleaning duties
• Ad hoc administration and duties
• Some heavy lifting maybe involved

About you

For you to be successful in this role, you should display a positive "can-do" attitude and must be a highly reliable individual. You should have a keen eye for details and always work with accuracy with a good level of computer literacy. You have the talent in creating a good presentation and possess a good communication skill. You have an excellent administrative, time management, organisation skills and have the desire to deliver and exceed our client expectations.

Key Skills and experience include;

• Good knowledge of MS Office and an ability to quickly learn new technology
• Strong communication and a focus on delivering exceptional customer service
• The ability to work under pressure to achieve stringent service standards
• Previous customer service experienced highly regarded

In return you will have an opportunity to join a highly regarded global brand committed to investing in its people’s learning and development.

If this sounds like you, we’d love you to apply!   

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.