Team Lead

• Build your capability as a people leader 
• Support and coach a small, established team 
• Lead SLA delivery and operational excellence

About us | Mō Mātou

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role | Mō te Tūranga

Reporting to the Technology Centre Manager, the Team Lead is responsible for leading a small team within a structured, SLA-driven operational environment. You'll balance hands-on delivery with team leadership, ensuring service levels, quality standards and client commitments are consistently met. The team plays an important role in delivering document digitisation services, helping clients improve access to information, strengthen governance and support more efficient ways of working.

This is a great opportunity for someone looking to build on their leadership experience. Working closely with your team, you'll provide day-to-day guidance, coaching and support while also managing your own operational responsibilities.

You'll help create a positive and productive team environment, support continuous improvement initiatives and work closely with stakeholders to ensure the team delivers consistent outcomes for clients.

Scope of the role includes:

• Lead and support the team in the delivery of day-to-day operational activities and client commitments.
• Monitor team output against SLAs, ensuring operational processes are followed and quality standards are consistently met.
• Act as the first point of escalation for operational issues and client queries
• Coordinate workflow and priorities to ensure consistent delivery across the team
• Support the onboarding, training and ongoing development of team members
• Maintain accurate reporting and provide regular performance updates
• Identify and implement process improvements to enhance efficiency and service quality
• Work closely with internal stakeholders to ensure alignment and effective service delivery

About You | Mōu

You bring previous experience supporting or leading a team and are confident providing direction and maintaining standards in a structured, SLA-driven environment. You’re comfortable balancing your own responsibilities while supporting the team to meet day-to-day deliverables. 

You enjoy working in an environment focused on accuracy, quality and process excellence, and are comfortable leading a team in a disciplined, process-driven business.

Key skills and experience include:

• Prior experience supporting day-to-day team operations with some leadership responsibility.
• Experience working within structured, SLA-driven environments.
• Experience working in operational environments that manage large volumes of information, documentation or transactions.
• Strong organisational skills with the ability to manage workload, priorities and competing deadlines.
• Experience coaching, training or supporting the development of team members.
• Confidence using operational systems and reporting tools (e.g. Microsoft Office, CRM or workflow management platforms).
• Ability to identify process improvement opportunities and support operational efficiencies.
• Clear and professional communication skills, strong attention to detail, and a proactive, solutions-focused approach.

What’s in it for you | He Aha kei roto mōu

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future, and we can promise you variety and enough challenge to keep things interesting across the wide variety of customer we support.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online today!

Kei te hiahia koe ki te hono atu ki tēnei tīma kanorau? Tonoa ā-ipurangi ināianei!