Team Supervisor

• Own end-to-end service delivery
• Form part of a collaborative and supportive team culture
• Christchurch office-based opportunity - Canterbury

About us | Mō Mātou

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role | Mō te Tūranga

The Team Supervisor will report to the New Zealand Technology Centre Manager and will be responsible for the day-to-day operations within our Christchurch office. This is a hands-on leadership role where you’ll be leading a team responsible for delivering high-quality digital document services.

You will oversee operational delivery, ensuring your team is set up for success and service levels and quality standards are met. You’ll work closely with internal teams and external stakeholders, building strong relationships while keeping operations running smoothly in a fast-paced, SLA-driven environment.

In this role, you will:

• Provide effective coaching, mentoring, and training for your team
• Ensure the correct processes and procedures are followed by the team
• Monitor SLA volumes and workflows to meet SLA timeframes
• Ensure jobs are completed in full, on time and error free
• Resolve production issues and escalating where needed in a timely and efficient manner
• Provide technical support when needed
• Build strong relationships with internal stakeholders and clients to ensure smooth service delivery
• Identify opportunities to improve processes, efficiency, and team capability
• Ensure your site is compliant with Canon Group and client Health & Safety Standards

About You | Mōu

You’re a people-focused leader who builds strong, positive relationships and creates an environment where teams feel supported and motivated. You take pride in delivering a high standard of service and consistently meeting expectations for both internal and external customers.

With proven supervisory experience, you’re confident managing day-to-day operations, planning workloads, and keeping things on track in a busy environment.

You bring a proactive, “can-do” attitude, communicate clearly, and stay organised in a fast-paced environment. Most importantly, you’re always open to learning, improving, and helping your team succeed.

Key skills and experience include:

• 3–5 years’ experience in a similar role
• Previous experience in a supervisory or team leadership role
• Experience working in an operations or service delivery environment
• Ability to manage workflow and meet SLA-driven targets
• Strong communication and stakeholder engagement skills
• Confident using Microsoft Office (Word and Excel) and systems

What’s in it for you | He Aha kei roto mōu

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future, and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customer we support.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Māori and Pasifika peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.