Software Support Specialist (Technical Services)

• Join a globally recognised leader in imaging and business technology
• Build deep technical expertise through hands on exposure to Canon’s advanced hardware and software ecosystem
• Enjoy flexible working arrangements, including the option to work from home two days per week
• Open to Sydney or Melbourne locations

About Us

Canon is a global leader in imaging solutions, trusted by millions for innovation and quality. In Australia and New Zealand, we’re proud to deliver products and services that help people connect, communicate, and achieve more every day. When you join Canon Australia, you’ll experience a supportive culture that values your contribution and empowers you to grow. We’re committed to helping you develop your career and turn your goals into reality, while playing an integral role in our success across the region.

About the Role

As a Software Support Specialist within Canon’s Technical Services team, you will play a key role in delivering high quality technical support across Canon’s business products and software solutions. This position is central to managing escalations, resolving complex customer issues and ensuring a seamless support experience for direct customers, business partners and field technicians. You will contribute to product lifecycle success by providing expert guidance, conducting product testing, maintaining knowledge resources, and supporting the release of new hardware and software. Your work will help uphold Canon’s reputation for excellence while fostering strong relationships with both internal and external stakeholders. It is a hybrid role reporting to the Software Support Manager.

Scope of the Role

• Provide advanced technical support and manage escalations for Canon’s business software products
• Troubleshoot and resolve customer issues efficiently while maintaining a professional and customer‑focused approach
• Conduct testing, analysis, and solution development for Canon’s business software products
• Maintain and enhance technical resources, including knowledgebase articles, FAQs, and online assets such as drivers and utilities
• Contribute to continuous improvement by evaluating processes, recommending enhancements, and mentoring team members

About you

The ideal candidate will bring a solid technical foundation, strong troubleshooting capability, and a proven ability to manage customer issues with professionalism and confidence. Success in this role requires someone who thrives in a fast‑paced support environment, demonstrates excellent communication skills, and can balance multiple priorities while maintaining high service standards. You will be comfortable engaging with customers, senior stakeholders, and internal teams, taking ownership of tasks through to completion, and contributing to a collaborative team culture. Experience working within ITIL frameworks, mentoring others, and managing documentation will be highly regarded. Key skills and experience include:

•  Minimum 2 years’ IT experience with strong troubleshooting skills across Windows OS, macOS, networking, and phone‑based support
• Proven ability to manage customer escalations, multitask effectively, and communicate professionally at all levels
• Demonstrated customer service or helpdesk experience with a delivery‑focused mindset and strong organisational skills
• Ability to take ownership, think creatively, respond flexibly, and work collaboratively as part of a team

On Offer

In return we offer you the opportunity to work for a multinational company, with a real opportunity to take your skills to the next level. We look after you with training and development, progression and promotion, recognition and rewards, and you will have all the tools and support you need to grow, to bring your ideas to life and achieve success with us. Benefits include but not limited to:

• Bonus Leave including Birthday leave, Canon Day leave, Kyosei Day
• Training and development opportunities to help you bring your goals to life
• Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
• Canon products offered at discounted rates
• Education assistance to support the cost of any external training that gives you new skills for your job

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.