Team Member

About you 

You are a customer-focused professional with a passion for delivering exceptional service and building positive relationships. You thrive in a fast-paced environment, have strong communication and organizational skills, and take pride in providing accurate, timely, and professional support to customers and stakeholders alike.  

About the Role 

This is a full-time position offering the opportunity to work onsite at our ANZ Head Office in Docklands. The role operates Monday to Friday, with no weekend work, in a great working environment. You’ll gain valuable exposure to a large corporate environment while being part of a friendly and inclusive workplace. The office is also easily accessible via public transport.

To be successful in this role, you will display a positive "can-do" attitude and will be a highly reliable individual. You will be accurate with a keen eye for detail, and you will have a good level of computer literacy. Effective communication skills will also be required. 

Main Duties: 

• Deliver exceptional customer service through phone, email, and face-to-face interactions. 

• Manage and respond to customer enquiries, requests, and service-related issues in a timely manner. 

• Identify customer needs and coordinate with the appropriate internal teams to ensure resolution. 

• Escalate and follow up on client requests to maintain agreed service levels (SLAs). 

• Maintain accurate client records, databases, tracking spreadsheets, and reports. 

• Utilize Microsoft Teams and Office 365 applications to support communication and case management. 

• Build and maintain strong relationships with clients and internal stakeholders. 

• Identify opportunities for process improvements, cost savings, and operational efficiencies. 

• Ensure compliance with company policies, procedures, contractual obligations, and workplace safety requirements. 

• Contribute positively to team performance and continuous improvement initiatives. 

• Handle internal/external calls 

• Dealing with customer enquiries  

• Maintain the switchboard databases 

• General administrative duties, including assisting in the mailroom operation (handling mail/parcel, courier bookings, etc), raising and reporting faults 

• Light cleaning duties 

• Maintain office equipment, office supplies and stationery 

• Moderate to Heavy lifting involved 

Key Requirements 

• Valid Driver’s License required 

• Previous experience in a customer service, administration, call centre, client services, or support role highly regarded 

• Strong customer service focus with a passion for delivering exceptional customer experiences. 

• Excellent verbal and written communication skills. 

• Professional and confident telephone manner. 

• Strong organizational and time management skills with the ability to prioritize tasks effectively. 

• Excellent problem-solving, analytical, and troubleshooting abilities. 

• High attention to detail and accuracy. 

• Strong interpersonal skills and ability to build effective working relationships. 

• Ability to work collaboratively within a team environment. 

• Ability to perform under pressure and consistently meet service level targets and KPIs. 

• Proficiency in Microsoft Office 365, including Outlook, Word, Excel, and Teams. 

• Reliable, professional, and adaptable with a strong work ethic.

Please note: You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.