Team Member

Date: 1 Jul 2024

Location: Melbourne, Australia

Company: Canon

  • Competitive salary
  • Join a highly collaborative team
  • Great Working and Team Environment



About Us


As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.


We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.


When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.



About the Role


We are currently seeking for a Customer Service Team Member who can deliver high quality service to our client. You’ll be involved in a variety of tasks such as file creation, storage, and retrieval through to liaising with customers and handling queries.


Scope of the role includes:


  • Data Entry / Administration
  • Printing and Fulfilment of customer documents
  • Document preparation
  • Assist with filing and maintenance of document files
  • File creations and retrieval



About you


To be successful in this role, you should display a positive "can-do" attitude and you understand the importance of being a highly reliable individual. You have a keen eye for details and always ensure your work is accurate. In addition, you have a good level of computer literacy coupled with great communication skill to deliver exceptional customer service. You have an excellent administrative, time management and organisation skills and most importantly you have the desire to deliver and exceed our client expectations.


Key Skills and experience include


  • Attention to detail is a must!
  • Good knowledge of MS Office and an ability to quickly learn new technology
  • The ability to work under pressure to achieve stringent service standards
  • Previous customer service experienced highly regarded
  • Be comfortable delivering onsite support to clients (please note this role performs authorised work for authorised provider based on current Victorian government regulations)


In return you will have an opportunity to join a highly regarded global brand committed to investing in its people’s learning and development.


If this sounds like you, we’d love you to apply!   


We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.


As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.


All applicants must be eligible to work in the country they are applying to at the time of application.


Looking to join this diverse team? Apply online now.


Successful applicants will be notified of next steps.