Customer Service Engineer

Field Services Engineer (FIy In Fly Out) 

Providing pre and post sales customer service alongside support to Canon’s business imaging customers while maintaining their printer fleet. 
 

• Competitive package including Remote Working Allowance, overtime, car, laptop & tools 

• Excellent training & learning opportunities 

• FIFO every Monday - Friday to Pilbara region for 3 weeks of the month with 1 week Perth metro work 

About Us 

Canon is a global leader in imaging solutions, trusted by millions for innovation and quality. In Australia and New Zealand, we’re proud to deliver products and services that help people connect, communicate, and achieve more every day.  

When you join Canon New Zealand, you’ll experience a supportive culture that values your contribution and empowers you to grow. We’re committed to helping you develop your career and turn your goals into reality, while playing an integral role in our success across the region. 

About the Role 

The purpose of the Services & Support department is to provide outstanding pre and post sales service as well as a positive experience to Canon’s business imaging customers, aligned with sales, service and marketing. As a member of the Services and Support team reporting to the Manager – Service Performance. You will be responsible for providing pre and post sales customer service as well as support to Canon’s business imaging customers while maintaining their printer fleet. 

This role is Fly in Fly Out (FIFO) to our mining-based customers in remote & regional WA. The role requires maintaining & managing onsite parts, stock thresholds plus performing quarterly stocktakes. It also involves assisting end users with monitoring use of consumables. Details below: 

• Perth based FIFO to Pilbara every Monday to Friday for 3 weeks of the month and then 1 week Perth based 

• Compliance and ongoing adaptation to varied and dynamic Drug and Alcohol policies and procedures of customers 

• Compliance and ongoing adaptation to varied and dynamic HSE, induction and compliance policies and procedures of customers   

Scope of Role 

• Reactive and proactive printer servicing, upgrading software/firmware, network connectivity, and installation of hardware and software 

• Effectively meet and exceed customer's needs, building productive relationships with Canon customers 

• Keep up to date with current technologies and training, including technical and workplace compliance 

• Manage and utilise resources (including but not limited to spare parts, consumables and tools of trade) effectively to balance the financial requirements of Canon and the needs of the customer 

• Return/recycle parts or products where appropriate/practicable to comply with financial and sustainability requirements of Canon 

• Keep the Sales Department advised of opportunities to increase installed machine base and promote all sales opportunities  

About You 

Ideally you would possess experience as a printer or photocopier technician with exposure to repairing both hardware and software issues in the field. Being a customer facing role, it requires an exceptional representative to be the ‘go to’ person from Canon for the customer. Individuals with mechanical/electrical aptitude and no prior industry experience may consider applying. Holding a valid Driver Licence is a key requirement for the role. 

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future, and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customer we support. 

If this sounds like you, apply today! 

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity. 

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application. 

Benefits include -  

• Birthday Leave 

• Additional leave during year end shutdown (Canon Day Leave) 

• Health insurance at discounted premium rates 

• Employee Assistance Program 

• Canon products for employees at discounted rates 

Looking to join this diverse team? Apply online now.  

Successful applicants will be notified of next steps.