Senior Customer Service Engineer

Date: 26-Jul-2022

Location: Perth, Australia

Company: Canon

  • Competitive package including, overtime, car, and tools
  • Excellent training provided
  • Port Hedland based role


About us

Canon is the world's leading imaging organisation, and actively inspires with imaginative ideas that enable people to connect, communicate and achieve more than they thought possible. Whether for consumers or professionals, Canon continues to research technologies to bring more beauty, more clarity and more innovation to the world of imaging.


About the role

As a member of the Services and Support team reporting to the Manager – Service Performance, it will be your responsibility to provide outstanding pre and post sales customer service and support to Canon’s business imaging customers maintaining their printer fleets.


Responsibilities will include:

Travel to various sites within the Western Pilbara area for reactive and proactive servicing, upgrading software/firmware, network connectivity, and installation of hardware and software;

Effectively meeting and exceeding customer’s needs and expectations, and building productive and sustainable relationships with Canon customers; and

Working efficiently whilst maintaining all Canon and Customer safety processes and policies. Identifying areas of opportunity to increase safety practices and efficiencies


About you

Based in Port Hedland, you must have experience as a Printer or Photocopier Technician, where you have had exposure to repairing both hardware and software issues in the field. This is a customer facing role and needs an exceptional representative to be the ‘go to’ person from Canon Australia.


Some key criteria for the job are listed below:

  • Electrical/Mechanical aptitude/interest
  • Professional personal presentation
  • Clear verbal communicator
  • Current Driver License
  • Ability to complete relevant medicals and inductions for mine site access/compliance


Our Offer

  • Competitive package including remote working allowance, overtime, car, laptop and tools
  • Full initial and ongoing training provided


In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future, and we can promise you variety and enough challenge to keep things interesting across the wide variety of customers we support.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this supportive, collaborative and diverse team? Apply online now. Successful applicants will be notified of next steps