Client Services Manager

Date: 18 Feb 2024

Location: Sydney, Australia

Company: Canon


  • Associate with an established global brand
  • Be part of highly engaged & collaborative team
  • Flexible work from home options
  • Parental Leave position

About us

Canon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible. When you join Canon Australia, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group’s success

About the Role

The department is responsible for delivering outstanding customer service to Canon’s customers by providing focused delivery of MDS services and specialist support in order to meet agreed business objectives. You will work closely with the customer & relevant departments to ensure smooth delivery of services in line with contractual agreement. Leveraging your continuous improvement mindset, you will drive analysis and implementation of improvements to ensure continually high levels of customer satisfaction. This is a Macquarie Park based role requiring occasional travel to customer sites. It is a hybrid role reporting into the Team Leader – Client Services.

Main Duties

  • Act as the customer’s representative into the Canon processes in a seamless manner, working with the relevant departments and third parties to maximise customer satisfaction during all Managed Document Services (MDS) phases
  • Delivery on all elements of the Canon MDS Agreement, actively involved in the implementation of the customer fleet through coordinating the efforts of Canon Business Units
  • Ensure all MDS contractual SLA’s are delivered and provide performance reporting to the customer
  • Ongoing management of the MDS customer account as well as Continuous Service Improvement (CSI) analysis and implementation of improvements to ensure sustained customer satisfaction

About You

As someone with excellent customer relationship skills & leadership capability, you’ll play a pivotal role in the success of our business. You know how to juggle and your proven ability to meet targets and deadlines effectively across multiple simultaneous projects will set you up for success. Working knowledge of the Managed Document Services environment would be advantageous, but more important is your ability to think and act commercially for the benefit of our business and our customers. Key skills & experience include -

  • Proven client services management and service delivery experience in corporate /government environment
  • Experience in project management methodology to deliver and manage agreed outcomes
  • Experience in change management and application of methodology to communicate operational and behavioural changes
  • Proven application of process development /process improvement methodology, analytical skills and experience in understanding client requirements /implementing solutions

In return you will get the chance to work for a multinational company, with a real opportunity to take your skills to the next level. We look after you with training and development, progression and promotion, recognition, and reward and you’ll have all the tools and support you need to grow, to bring your ideas to life and achieve your successes.

If this sounds like you, apply today!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

Some benefits include

  • Free onsite parking at Canon’s Macquarie Park office
  • Birthday Leave
  • Additional leave during year end shutdown (Canon Day Leave)
  • Health insurance at discounted premium rates
  • Canon products for employees at discounted rates

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.