End User Services Manager (Corporate IT)

• Work with a respected global brand
• Opportunity to liaise with business and be a driver of change
• Be part of a collaborative team environment
• Enjoy flexible work options – work from home one day

About us

Canon is a global leader in imaging solutions, trusted by millions for innovation and quality. In Australia and New Zealand, we’re proud to deliver products and services that help people connect, communicate, and achieve more every day.

About the Role

The role leads the end‑to‑end employee technology experience across Canon Oceania, driving a modern, efficient, and user centred digital workplace. It goes beyond traditional desktop management by shaping the Digital Employee Experience strategy, improving service quality through insights and analytics and ensuring every IT interaction from onboarding through to daily support is seamless, productive and aligned with business needs. This is a hybrid role requiring a presence of four days in our Macquarie office, and reports to the Senior Manager – Enterprise Operations.

Scope of Role

• Oversee the full employee technology experience across all IT touchpoints, owning the Digital Employee Experience (DEX) strategy and Experience Level Agreements (XLAs).
• Lead Desktop Support, Service Desk, and Workplace Technology teams to deliver consistent, user centric services that reduce friction and improve productivity.
• Drive adoption and effective use of Microsoft 365, collaboration tools and digital workplace platforms, supported by strong self‑service, automation and knowledge management.
• Manage user feedback mechanisms including sentiment surveys, friction point analysis and experience analytics to identify issues, prevent recurring problems and guide continuous improvement.
• Own the employee IT lifecycle from onboarding to offboarding, ensuring smooth, consistent and positive experiences at every stage.
• Oversee hardware lifecycle management, including procurement, deployment, refresh, and disposal, ensuring reliability and alignment with user needs.
• Partner with HR, Facilities and business units to align IT services with broader employee experience initiatives, supported by clear communication, trust building, and experience focused reporting.

About You

You are a seasoned IT service leader who can blend technical depth with a strong focus on user experience, digital workplace enablement and continuous improvement. Success in this position depends on the ability to lead high‑performing support teams, drive technology adoption, interpret experience data and shape a modern, seamless end user environment across multiple countries and business units. Key skills and experience include:

• 7+ years in IT service delivery, desktop support, or end‑user computing, with at least 3 years leading and developing IT support teams.
• Strong understanding of user experience principles and Digital Employee Experience (DEX) concepts, with the ability to translate them into measurable improvements.
• Expert knowledge of Microsoft 365, Teams, SharePoint, and modern workplace technologies, supported by experience with endpoint management tools such as SCCM or Intune.
• Demonstrated capability in implementing and measuring Experience Level Agreements (XLAs) and user sentiment metrics.
• Proven experience driving technology adoption and leading change management initiatives across diverse stakeholder groups.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

On Offer

• Free parking and gym facilities at our Macquarie Park office
• Bonus Leave including Birthday leave, Canon Day leave, Kyosei Day
• Flexible working arrangements, where possible
• Training and development opportunities to help you bring your goals to life
• Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
• Canon products offered at discounted rates
• Education assistance to support the cost of any external training that gives you new skills for your job

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, religious beliefs, national origin, sexual orientation and gender identities. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.