Head of Data & AI

• Opportunity to join our Data and AI practice and play a key role in elevating its impact and innovation
• Join a high performing and experienced ANZ team working on a large technology portfolio
• Based in either Sydney or Melbourne

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

Following an internal move, this  great opportunity has arisen for a skilled professional with proven expertise and passion in data and the rapidly evolving field of AI to play a pivotal role in leading our Data and AI practice. As a Senior Manager Data & AI, you will collaborate with cross-functional teams to drive opportunities, work closely with our clients as a trusted technology advisor to leverage data and AI to solve complex business challenges and provide strategic guidance. You will lead a high-performing team to ensure the successful execution of projects with a strong emphasis on quality outcomes and customer engagement.

Scope of the role includes:

• Supporting and leading Data and AI consultants, by providing technical analysis, design review, guidance on task breakdowns/specification, design guidance, facilitating knowledge sharing and mentoring
• Collaboration with Sales and the Solutions teams to drive growth and new business in the Data and AI practice
• Providing technical leadership for client engagements, manage client expectations across Data and AI programs of work, responding to tenders, customer proposals, customer events, have input into contractual commitments and outcomes
• Advising clients on AI strategy and presenting potential options available to meet business solution needs
• Identifying and assessing emerging opportunities and researching the feasibility of new initiatives.
• Define and launch commercially viable products and services that align with market trends and meet evolving customer expectations which adheres to our frameworks and blueprints
• Drive the implementation of advanced analytics and machine learning models to extract actionable insights from data
• Develop, monitor and analyse team data, metrics, and KPIs to measure performance, identify areas for improvement, and drive continuous optimisation
• Lead the Data and AI team and work with other leads to ensure optimal resource allocation, and cost control. Monitor project profitability, resource utilisation, and project budgets to ensure financial success and maximise profitability
• Drive continuous improvement and automation across internal processes and the services we deliver to customers, ensuring greater efficiency, consistency, and value
• Identifying and addressing architectural risks and challenges
• Maintaining current knowledge of Microsoft Platform and Product roadmaps, as applicable
• Assisting with the development and continuous improvement of CBS’s processes, practices and tools

About you

As someone with a passion for new technologies and a deep understanding of data structures you thrive on engaging with customers and internal stakeholders alike to provide cutting edge solutions. This is a great opportunity to take our Data and AI practice to the next level and be at the forefront of this growth area in the market.  Most importantly you possess the confidence, credibility, and professionalism to liaise with C suite clients, and you have the desire to translate business challenges into meaningful technology solutions within this growing area of technology.  In return we will offer you great mentors who will support your development and a truly collaborative and friendly team culture.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.

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