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Infrastructure Support - Network Engineer

Date: 07-Apr-2021

Location: Sydney, Australia

Company: Canon

Canon is the world's leading imaging organisation that actively inspires with imaginative ideas that enable people to connect, communicate and achieve more than they thought possible.

When you join us, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group success. 


About the role


As an infrastructure Support engineer this role requires a good range of technical capabilities in line with technologies we manage for our customers as well as the ability to troubleshoot issues and leading proper root cause analysis to drive down the re-occurrence of similar incidents.


Responsibilities include:


  • Managing customer infrastructures – monitoring, reporting and maintaining network and security Infrastructure as required
  • Provide 3rd level technical network infrastructure support
  • Manage the network infrastructure for HIT customer environments.
  • Adhere to Incident, Security, Problem and Change Management processes as per HIT/customer standards (ITIL Framework)
  • Perform onsite maintenance and troubleshooting when required
  • Create and maintain technical documentation for HIT customer environments
  • Provide recommendations to HIT customers and sales staff for improvements in infrastructure configuration and deliverables
  • Provide assistance in any compliance or security audits that Harbour IT undertakes
  • Mentor and coach other Level 2, Level 3 and IT Operations Team members in developing appropriate Network skills.
  • Be an escalation point for Projects and other Harbour IT teams in relation to Network and security specific matters
  • Attend Customer Meetings (where applicable)
  • Provide reports to Customers where required. This may include ( but not limited to);
    • Daily Checks
    • Monthly reports
    • Post Incident reports
  • To provide after hours on-call assistance and/or escalation on a rotating basis


About you


  • Minimum 3- 5 years’ experience in an Infrastructure Support role, preferably including experience in a Managed Services Environment, specializing in Network and security fundamentals.
  • Must have current CCNP (or equivalent) certification
  • Appropriate Tertiary qualifications and/or IT Industry Certifications in a Network specific technology. Including Cisco, Juniper & Palo Alto

The following qualifications and experience are desirable;

  • Experience in a Managed Services or similar environment.
  • ITIL v4 Foundation certificate (Must be obtained before the end of probationary period).


We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.

As an equal opportunity employer, all applicants will be considered.


Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.


All applicants must be eligible to work in the country they are applying to at the time of application.


Looking to join this diverse team, apply online now. Successful applicants will be notified of next steps.