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Infrastructure Support - Network Engineer

Date: 03-Nov-2021

Location: Sydney, Australia

Company: Canon

 

  • Long term development opportunity in a growing organisation
  • Significant investment in the growth of our business
  • Opportunity to work with a wide variety of clients and industry sector

 

About Us

 

Canon Business Services ANZ, which combines the 25 years of world-class business process outsourcing of Converga and the leading-edge business technology solutions from Harbour IT. Our solutions are backed by the Canon Group, enabling us to leverage the network and capabilities of one of the world’s largest companies.

 

 

About the Role

 

The Infrastructure Support Engineer role is part of the infrastructure support team responsible for the management of all our infrastructure managed customers. These customers rely on Harbour IT to keep their Infrastructure running and meeting their needs which in turn allows the customer to focus on running their business.

This role requires a good range of technical capabilities in line with technologies we manage for our customers as well as the ability to troubleshoot issues and leading proper root cause analysis to drive down the re-occurrence of similar incidents.

 

Responsibilities include:

 

  • Managing customer infrastructures – monitoring, reporting, and maintaining network and security Infrastructures as required
  • Provide 2nd and 3rd level technical network infrastructure support
  • Manage the network infrastructure for HIT customer environments.
  • Adhere to Incident, Security, Problem and Change Management processes as per HIT/customer standards (ITIL Framework)
  • Perform onsite maintenance and troubleshooting when required
  • Create and maintain technical documentation for HIT customer environments
  • Provide reports to Customers where required. This may include (but not limited to);
  • Daily Checks
  • Monthly reports
  • Post Incident reports
  • To provide after hours on-call assistance and/or escalation on a rotating basis

 

 

About You:

 

You’ll bring 3 - 5years’ experience in an Infrastructure Support role, preferably including experience in a Managed Services Environment, specializing in Network and security fundamentals. You must have current CCNP (or equivalent) certification and appropriate Tertiary qualifications and/or IT Industry Certifications in a Network specific technology. Including Cisco, Juniper & Palo Alto

 

Key Qualifications, Certifications & Training:

  • Experience in providing 2nd – 3rd level support services for Network technologies.
  • Experience in providing technical advice as required for the improvement of network configurations
  • Strong understanding and demonstrated experience in the use of following technologies;
    • Routing & Switching (Cisco & Others)
    • Firewalls (Cisco & Others)
    • Network and Windows Security
    • Network Load Balancing Services
    • WAN / LAN
    • Wireless Solutions (Cisco & Others)
    • Azure Networks (fundamentals)

 

Our Offer

 

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customer we support.

 

If this sounds like you, apply today!

 

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now. Successful applicants will be notified of next steps.