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Infrastructure Support Specialist - Citrix

Date: 15-Apr-2021

Location: Sydney, Australia

Company: Canon

The Infrastructure Senior Support role is part of the infrastructure support team responsible for the management of all our infrastructure managed customers. These customers rely on Harbour IT to keep their Infrastructure running and meeting their needs which in turn allows the customer to focus on running their business. Infrastructure Management is one of Harbour IT’s key products and is critical to the success of the business.


Responsibilities include:


  • Managing customer infrastructures – monitoring, reporting, and maintaining Citrix Infrastructures as required
  • Provide 3rd level technical Citrix infrastructure support
  • Identify risks as part of on-boarding activities around Citrix technical solutions and provide recommendations for improvements and enhancements to customers.
  • Leverage toolsets to create and maintain regular reporting on Citrix environments, including incident management, service requests, performance metrics, and capacity planning.
  • Perform onsite maintenance, advance troubleshooting, and root cause analysis of Citrix issues as and when required.


About You:


Key Qualifications, Certifications & Training:

  • Minimum 5-10 years’ experience in an IT Infrastructure Support role, preferably including experience in a Managed Services Environment,
  • Minimum 3 years’ experience specializing in Citrix products like XenApp, Xendesktop, Provisioning Services, Machine Creation Services, Storefront and Netscaler gateway technologies.
  • Must have exposure on multi-cloud platforms of Citrix in Azure. Citrix Cloud certifications will be preferred.


On Offer:


At Harbour IT we can offer you a rewarding culture that values you, focuses on your career development and makes you an integral part of our success.

To become a part of our team, please apply online now. 


Harbour IT believes in the power of an inclusive and diverse workforce. We encouage people from all backgrounds to apply including Aboriginal and Toress Strait

Islander people. We are an equal opportunity employer, and all applicants will be considered regardless of sexuality, religion, colour, ethnicity, gender identity or

parental status.