Infrastructure Support - SQL Engineer

Date: 16-Nov-2021

Location: Sydney, Australia

Company: Canon

  • Genuine investment in your training and development
  • Be a part of a growth story and invest in your long-term future
  • Collaborative team culture

About us

Canon Business Services ANZ, which combines the 25 years of world-class business process outsourcing of Converga and the leading-edge business technology solutions from Harbour IT. Our solutions are backed by the Canon Group, enabling us to leverage the network and capabilities of one of the world’s largest companies.

About the Role

The Infrastructure Support SQL Engineer is responsible for providing technical infrastructure support in the customer environment. The role requires a good range of technical capabilities in line with technologies that are to be managed for customers as well as the ability to troubleshoot issues. The role is based in Sydney reporting to the Infrastructure Support Team Lead/s.

      Main Duties

  • Manage customer infrastructure – monitoring, reporting, and maintaining SQL Infrastructure a
  • Provide 3rd level technical SQL infrastructure support
  • Identify risks as part of on-boarding activities around SQL technical solutions and provide recommendations for improvements and enhancements to customers.
  • Adhere to incident, security, problem and change management processes as per company/customer standards (ITIL Framework)
  • Communicate effectively with the service delivery function and senior management.
  • Create and maintain technical documentation for customer environment
  • Perform proper root cause analysis and fixes to drive down the re-occurrence of similar incidents.
  • Perform onsite maintenance, advance troubleshooting and root cause analysis of SQL issues
  • Being available to take phone calls for escalated enquiries or tickets & fulfilment of service requests
  • Be an escalation point for projects and other teams in relation to SQL specific matters
  • Provide after hours on-call assistance and/or escalation on a rotating basis
  • Attend customer meetings, provide reports to customers where required. This may include (but not limited to) - Daily Checks, Monthly reports, Post Incident reports

Key Requirements

  • Minimum 3-5 years’ experience in an IT Infrastructure Support role, preferably including experience in a Managed Services Environment,
  • Current MCSA : SQL Server 2012 certification or above
  • Microsoft Azure Database Administrator Associate certification
  • Provide 3rd level Support services for production SQL Enterprise Platforms.
  • Provide technical advice as required for the improvement of SQL Enterprise Platform configurations.
  • Strong understanding and demonstrated experience in the use of following technologies;
    • Strong SQL database administration experience, SQL 2008 and above, including installation, performance optimization and support
    • Ensure optimum database availability, performance, via industry best practices
    • Ensure appropriate user access, data integrity, application security and system recoverability of SQL environment is embedded in the SQL customer environments
    • Provide support on Database backup, restorations, verification, including SQL backup tuning, maintenance plans and disaster recovery
    • Support redundancy and reliability plans, including Always On, Log Shipping, Clustering, Failover Clustering
    • Manage SQL Server Always on Availability Clusters on critical production systems
    • Complete health checks on SQL environments when transitioning new customers under Harbour IT Management
    • Experience working on Azure platforms and managing Azure PAAS solutions

In return you will get the chance to work for a multinational company, with a real opportunity to take your skills to the next level. We look after you with training and development, progression and promotion, recognition, and reward and you’ll have all the tools and support you need to grow, to bring your ideas to life and achieve your successes.

If this sounds like you, apply today!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.