IT Infrastructure Support Engineer

Date: 24-Nov-2021

Location: Sydney, Australia

Company: Canon


  • Genuine investment in your training and development
  • Be a part of a growth story and invest in your long-term future
  • Collaborative team culture


About us


Canon Business Services ANZ, which combines the 25 years of world-class business process outsourcing of Converga and the leading-edge business technology solutions from Harbour IT. Our solutions are backed by the Canon Group, enabling us to leverage the network and capabilities of one of the world’s largest companies.


About the Role


The IT Infrastructure Support Engineer is responsible for providing technical infrastructure support in the customer environment. The role requires a good range of technical capabilities in line with technologies that are to be managed for customers as well as the ability to troubleshoot issues. The role is based in Sydney reporting to the Infrastructure Support Team Lead/s.


      Main Duties


  • Provide 2nd level technical infrastructure support
  • Manage customer infrastructures – monitoring, reporting, and maintaining Infrastructure as required
  • Adhere to incident, security, problem and change management processes as per company/customer standards (ITIL Framework)
  • Perform onsite maintenance and troubleshooting when required
  • Amend and maintain technical documentation and knowledge base for HIT customer environments.
  • Provide escalated service desk support from service desk teams
  • Provide detailed information about work undertaken before escalating to the infrastructure senior support engineers.
  • Fulfilment of service requests
  • Provide after hours on-call assistance and/or escalation on a rotating basis
  • Attend customer meetings, provide reports to customers where required. This may include (but not limited to) - Daily Checks, Monthly reports, Post Incident reports


Key Requirements


  • 5 years or more experience in an Infrastructure Support role, preferably including experience in a Managed Services Environment
  • Valid MCSE or MCSA in Windows Server 2012 or above
  • Azure AZ-104 Microsoft Azure Administrator
  • MS-100: Microsoft 365 Identity and Services
  • Strong understanding and demonstrated experience in the use of following technologies;
    • Microsoft O365
    • Microsoft Azure
    • Microsoft Server 2012 or above
    • Microsoft Active Directory (DNS, DHCP, Site & Services, Group Policy)
    • Microsoft Exchange 2013 or above
    • VMware vSphere 6.0 or above
    • Network (fundamentals)


In return you will get the chance to work for a multinational company, with a real opportunity to take your skills to the next level. We look after you with training and development, progression and promotion, recognition, and reward and you’ll have all the tools and support you need to grow, to bring your ideas to life and achieve your successes.


If this sounds like you, apply today!


We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.


As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.


Looking to join this diverse team? Apply online now.


Successful applicants will be notified of next steps.