Onsite Services Coordinator

• Opportunity to join a highly respected global brand
• Friendly and collaborative team
• Multiple opportunities available across Sydney based locations – permanent & contract

About us

Canon is the world's leading imaging organisation. As a Fortune 500 Company, we actively inspire people with imaginative ideas that enable you to connect, communicate and achieve more than you thought possible. When you join Canon Australia, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group’s success.

About the Role

The Onsite Services Coordinator provides quality, timely, first level, on-site response to issues arising from the day-to-day operation of the Canon and third party device fleet and contracted services. This role reports to the Team leader – Client Services & may be based from multiple locations in Sydney as Parramatta, CBD, Macquarie Park.

Main Duties

• Provide a high level of service and customer satisfaction to the customer’s users;
• Escalate issues that are not being resolved or failing service level agreements
• Maintain Canon and third party device fleet at its optimal operational condition;
• Manage distribution of all consumables for both Canon and third party device fleet;
• Increase fleet availability & maximise fleet uptime
• Enable the customers to focus on its core business
• Building and maintaining strong relationships with all stakeholders
• Ensure software calls are logged in accordance to the customer defined process
• Assist with asset management, including maintaining customer floor plans (where available)
• Assist with fleet and service recommendations

About You

Ideally you have excellent customer service experience, perhaps gained in the service industry or retail environments and you are looking to start your corporate career, or perhaps you’ve worked in similar roles before and you’re looking to join a great team! More importantly you enjoy working out solutions and resolving issues in a timely manner and you are a team player who enjoys working with friendly, like minded colleagues.

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customer we support.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

Some benefits include

• Free onsite parking at Canon’s Macquarie Park office
• Bonus Leave including:
  • Birthday leave, to celebrate, relax or do something special
  • Canon Day, an extra day of leave during the Christmas holidays
  • Kyosei Day, or volunteer leave to take a paid day off to do good in your community
• Flexible working arrangements, where possible
• Training and development opportunities to help you bring your goals to life
• Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
• Performance Recognition, in the form of quarterly and annual awards programs for high-performers
• Milestone recognition on your work anniversaries in the form of carbon credits, merchandise, or retirement fund rewards
• Discounted Canon products offered at discounted rates
• Education assistance to support the cost of any external training that gives you new skills for your job

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.