Senior Cloud Engineer (Observability)

• Dual role within Operations with focus on project based work
• Opportunity to be part of execution of an evolving Cloud strategy
• Open to Sydney, Melbourne, Brisbane
• Flexible work from home options

About us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

As a Senior Cloud Engineer, you will be a critical member of a high performing Cloud team that manages and operates Cloud Applications, Platforms, Systems and Automation for a market leading Cloud and Managed Services provider. Reporting directly to the Manager - Cloud Apps, Systems & Automation, this role is integral to the success of the well-established and growing Cloud practice, ensuring our portfolio of technology services are delivered and maintained to a high standard.

The role will have a significant focus on project work rather than BAU tasks. This is a rare opportunity for a Cloud Engineer to join a growing team, providing exposure to a portfolio of great technology and offering the chance to be part of the execution of upcoming project initiatives, platform enhancements and growth.

This is a permanent role with flexible work from home options & may be based out of multiple locations within Australia.

Main Duties

• Maintenance, support and management of the Cloud Infrastructure, Services and System Tools pertaining to our Managed Services offerings
• Ensure internal stakeholders and customers are making full use of the Cloud Services and Systems we implement and maintain
• Manage current suite of Monitoring, Observability, Infrastructure, and other platforms as required
• Follow standardised ITIL frameworks relating to Incident, Security, Problem and Change Management processes
• Create and maintain strong technical documentation for Cloud platforms, systems, and services
• Provide SME level proactive and reactive operational support to colleagues and customers as required
• Be an SME escalation point for Projects and other CBSA teams in relation to various system management tools
• Fulfilment of BAU Service Requests, project delivery tasks and business initiatives
• Attend customer meetings and workshops where applicable
• Develop and enhance technology processes to improve efficiencies across the customer base

About You

The role will require a motivated and passionate technology enthusiast to be part of the execution of an evolving Cloud strategy. The position will require someone with proven technical experience managing, maintaining, enhancing, and growing enterprise level cloud environments, utilising best of breed and next generation technologies. It will be highly advantageous to have experience in monitoring and next-generation observability technologies such as Grafana, Loki and Prometheus (or similar) to help drive our observability transformation project. Key skills & experience include:

• At least 5+ years in managing, configuring, enhancing, and maintaining Infrastructure & Wintel/Linux deployments across cloud and on-prem environment
• Strong expertise in Infrastructure, Cloud & Wintel/Linux technologies such as:
  • Windows Server & Linux Operating Systems
  • Microsoft technology services such as Active Directory, DNS, DHCP, Group Policy, etc
  • Microsoft Azure & O365 products and services
  • Azure AD and Identity Services
  • Network (routing, switching & firewall) configuration and deployment fundamentals
  • Virtual and Remote App services such as RDS, AVD & Citrix
  • On-prem cloud technologies (virtualisation)
  • Scripting experience with PowerShell and Azure CLI
• Ability to make decisions or accept escalations as an expert SME where appropriate

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customer we support.

If this sounds like you, apply today!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

Some benefits include

• Free onsite parking at Canon’s offices in Sydney, Brisbane
• Bonus Leave including:
  • Birthday leave, to celebrate, relax or do something special
  • Canon Day, an extra day of leave during the Christmas holidays
  • Kyosei Day, or volunteer leave to take a paid day off to do good in your community
• Flexible working arrangements, where possible
• Training and development opportunities to help you bring your goals to life
• Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling
• Performance Recognition, in the form of quarterly and annual awards programs for high-performers
• Milestone recognition on your work anniversaries in the form of carbon credits, merchandise, or retirement fund rewards
• Discounted Canon products offered at discounted rates
• Education assistance to support the cost of any external training that gives you new skills for your job

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now. Successful applicants will be notified of next steps

LI-Hybrid