Senior Systems Engineer

Date: 12 Feb 2024

Location: Sydney, Australia

Company: Canon


  • Be part of a high performing Infrastructure Services team
  • Exposure to a wide variety of emerging technologies
  • Open to Sydney Melbourne & Brisbane locations
  • Flexible work from home options

About us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We are trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

As a Senior Systems Engineer, you will be a critical member of a high performing Infrastructure Services team responsible for the administration, management, and maintenance across Cloud Infrastructure and on-prem services for our customers. This is a hands-on technical role focusing on resolution of escalated IT service issues and delivering desired assigned tasks’ outcomes within various domains including but not limited to servers, cloud computing, virtualisation technologies and security. The role is critical in supporting the highest levels of systems and providing technical direction to junior engineers. As our Senior Systems and Escalation Engineer, you will have the exciting opportunity to ensure the smooth running of systems for clients who have engaged us as their Managed Service Provider. You will do this by taking on escalated tickets, employing your expertise to swiftly diagnose and resolve intricate technical challenges, and collaborating closely with cross-functional teams to guarantee seamless IT operations.

This is a hybrid role that may be based from multiple locations & reports into the Technical Lead – Infrastructure Services.

Main Duties

  • Fulfilment infrastructure administration and support to the customers including Cloud base and on-prem services
  • Maintenance and management of various on-prem and cloud Infrastructure & services
  • Provide 3rd level technical support and guidance to team members to deliver high quality outcomes - including necessary peer review and technical support
  • Follow standardised ITIL frameworks relating to Incident, Security, Problem and ChangeManagement processes
  • Optimizing the architecture and infrastructure, cloud, and on-prem services
  • Communicate effectively with the internal and external stakeholders
  • Create and maintain strong technical documentation for managed systems and services
  • Attend customer and other stakeholders’ meetings where applicable
  • Perform assigned routine security and operating system patching for customers
  • Perform after hours On-Call requests based on Infrastructure services team roster
  • Recommend technology upgrades to improve clients’ infrastructure services

About You

The position will require someone with proven technical experience in relevant infrastructure technologies & an MSP background. This is a great opportunity for an experienced Senior Infrastructure Engineer to join a highly skilled technical team, providing exposure to a wide range of technologies disciplines. Key skills include -

  • At least 7 years' experience in Configuring, administering, and supporting IT infrastructure services including on-prem, cloud services and virtualization
  • Windows Server operating systems and related services such as AD, Group Policy, DNS, DHCP, ADFS. DFS, RDS, etc
  • Microsoft Exchange server on-prem and online
  • VMWare Esxi
  • Microsoft Azure & MS365 products and services
  • Virtual Desktop technologies such as Citrix and Azure Virtual Desktop (Desired)
  • Linux server experience (Desired)
  • Networking protocols
  • Endpoint Security, Email, and internet security concepts and tools
  • Backup and disaster recovery tools and technologies
  • SSL Certificate and CA concepts
  • Automation and PowerShell scripts

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customer we support.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

Some benefits include

  • Free onsite parking at Canon’s office in Sydney, Brisbane
  • Birthday Leave
  • Additional leave during year end shutdown (Canon Day Leave)
  • Health insurance at discounted premium rates
  • Canon products for employees at discounted rates

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now. Successful applicants will be notified of next steps