Service Desk and Onsite Engineer

Date: 28-Nov-2021

Location: Sydney, Australia

Company: Canon

  • Long term development opportunity in a growing organisation
  • Significant investment in the growth of our business
  • Genuine investment in your training and professional development


About Us

Canon Business Services ANZ, which combines the 25 years of world-class business process outsourcing of Converga and the leading-edge business technology solutions from Harbour IT. Our solutions are backed by the Canon Group, enabling us to leverage the network and capabilities of one of the world’s largest companies.


About the role

A great opportunity for an experienced IT services desk engineer to be involved in supporting our customers across a wide variety of technologies. You will provide high levels of services from a Level 1 and Level 2 support perspective (Service Desk, Desktop Management and Onsite Support) and you’ll thrive on ensuring that your customers receive an exceptional level of service.

Scope of the role includes:

  • Providing 1st and 2nd Level support to our customers
  • Troubleshooting hardware and software related issues
  • Responding to client support tickets
  • Logging incidents and service requests in the relevant ITSM tool.
  • Escalating issues to our 3rd Level support teams or 3rd Party vendors where appropriate
  • Providing onsite face-to-face and remote technical support
  • Performing administrative tasks such as AD, O365/Exchange etc. (but not limited to)
  • Installing and configuring hardware and software
  • Maintaining and managing customer assets


About You

To be successful in this role you will need to have a strong focus on customer service as well as have a broad set of technical skills. You will need to be organised, have great communication skills and have great attention to detail. In addition, the position requires that you will be flexible and adaptable as you will be operating at both the Service Desk and Onsite at our customer premise.


Key skills/experience:

  • Ideally 3+ years IT hands on experience in a Managed Services Environment
  • Ideally 2+ years working in a Service Desk environment
  • Ideally 2+ years providing Onsite customer support
  • Ideally 3+ years working in a Desktop Management capacity
  • Bachelor’ s Degree or equivalent combination of education or work experience
  • Experience in ITSM toolsets (Service Now, Remedy, Freshservice, ManageEngine etc.)
  • ITIL Certification
  • Microsoft 365 Certified Certification
  • Certifications desired (CCNA, CWNA, MCSA, MCSE or equivalent)
  • Experience in Microsoft Server (2003-2016) and Azure AD including AD, Group Policy, Powershell scripting, Sites/Services, DHCP, File/Print, DFS, Replication, Storage, WSUS etc.
  • Experience in Microsoft Windows 10 and O365
  • Experience in installing PC, Monitors, Software and Network Printers
  • Experience in SOE, workstation and patch management via Kaseya, SCCM and Intune
  • Experience in support Enterprise Endpoint Security Software

In return you will get the chance to work for a multinational company, with a real opportunity to take your skills to the next level. We’ll also look after you with training and development, progression and promotion, recognition, and reward. You’ll have all the tools and support you need to grow, to bring your ideas to life and achieve your successes.

If this sounds like you, apply today!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.