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Team Leader

Date: 21-Nov-2021

Location: Sydney, Australia

Company: Canon

Canon Business Services is a leading provider of Business Process Outsourcing (BPO) solutions to clients, with offices in Australia, New Zealand and the Philippines. Over the years we’ve developed innovative solutions, taking our customers on a journey of digital transformation. 

When you join us, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group success. 

About the Role

  • Sydney location
  • Leading a small Digital Print and Mail Processing team
  • Great Working and Team Environment

To be successful in this role, you will display a positive "can-do" attitude and be a highly reliable individual. You will be accurate with a keen eye for detail, have a high level of computer literacy and demonstrate good communication skills.

Main Duties

  • Provide management and direction to the team
  • Ensure service level agreement objectives exceed expectations
  • Promote a customer focused culture
  • Maintain and build key customer relationships
  • Quality control
  • Quoting & invoicing 

Key Requirements

  • Proven work experience as a team leader
  • Demonstrated ability to provide clear instructions and manage day-to-day operations
  • Exceptional customer service and communication skills
  • Ability to lead and work well within a team
  • Excellent administrative, time management and organizational skills
  • Good knowledge of MS Office 365 and an ability to quickly learn new technology
  • Ability to work under pressure to achieve stringent service standards
  • Previous customer service experienced highly regarded
  • Keen eye for details
  • Continuous Improvement 

We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance and productivity.
As an equal opportunity employer, all applicants will be considered.
Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.
All applicants must be eligible to work in the country they are applying to at the time of application.
Looking to join this diverse team, apply online now. Successful applicants will be notified of next steps.

 

We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance and productivity.

As an equal opportunity employer, all applicants will be considered.

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.

All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team, apply online now. Successful applicants will be notified of next steps.