Team Member

• Work location is Macquarie Park NSW
• Casual position available
• Australian Citizenship or Permanent Residency is a must

About us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

As a Team Member, you must ensure client satisfaction and service levels targets are achieved through service delivery excellence. You will display a positive "can-do" attitude and be a highly reliable individual. You will be accurate with a keen eye for detail, have good computer literacy and effective communication skills.

Main Duties

• Sort and prepare documents for scanning
• Scanning documents on desktop and track scanners
• Archive and retrieve documents
• Create and maintain production reports
• Handle and resolve phone and email queries

Administration

• Ensure the workplace is safe and any areas of concern are addressed or escalated immediately

Business Development

• Develop an understanding of the client’s business and identify opportunities to generate additional revenue

Operations

• Identify potential areas for cost savings for both Canon Business Services and the client
• Understand the contracted services including service levels and scope of work
• Ensure optimal service is provided at all times and understand implications to client of not meeting agreed service levels
• Question processes and procedures and identify areas for improvement
• Comply with operating manuals, training manuals, work instructions and other documented processes and procedures
• Undertake cross training and perform other duties as and when required

Client

• Establish and maintain relationships within client, suppliers, and Canon Business Services to deliver service excellence
• Perform tasks to ensure highest level of client satisfaction is achieved

Reporting

• Provide timely and accurate input into all reports

Other

• Comply with Canon Business Services and client standards, policies, and codes of conduct
• Responsible for adopting eco-friendly work practices and identifying opportunities for improving performance in environmental sustainability
• Any other ad hoc tasks as and when required

About you

Key Skills & Experience include –

• Client focused
• Proactive
• Attention to detail
• Team player
• Task orientated
• Commitment to job completion

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together we make a strong contribution to the broader community in which we operate.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now. Successful applicants will be notified of next steps.