Team Member

Date: 17-Aug-2022

Location: Sydney, Australia

Company: Canon

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

 We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success. 

 

 

  • This role is based on our client site in Sydney
  • This role is a Casual Positions 
  • Great Working and Team Environment

 

About the Role

As Customer Service Team Member, you will handle and action all calls, emails and administrative task for members, employers and advisers. The individual must deliver a positive customer experience to both internal and external customers, ensure all Service Level agreements are met whilst complying with regulatory and bank requirements. This role will also manage and own all cases as deemed appropriate from end to end, this includes any adviser complaints.

 

Main Duties

  • The role resides within a superannuation team.
  • The role involves a combination of phone and administration work regarding all aspects of corporate superannuation
  • Build and develop relationships among a number of stakeholders including employers and advisers 
  • Be accountable for administration processes within service standards
  • Undertake administration activities relating to our customers
  • Action processing request received by mail or phone, meeting volume, cycle time and quality measures

 

Key Requirements
Available for 5 days/week, Mon to Fri, 8:30 to16:30.
Phone experience is a must
Customer servicing experience is preferred
Superannuation experience is highly regarded.
Keen attention to detail needed (as the work will involve financial transactions).
Some analytical skills and demonstrates initiative to investigate a problem as they arise.
Has previous experience working in a fast-paced environment.
Previous financial experience will be advantageous.
 

We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance and productivity.

As an equal opportunity employer, all applicants will be considered.

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.

All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team, apply online now. Successful applicants will be notified of next steps.