Technical Services Coordinator

Date: 23-Jun-2022

Location: Sydney, Australia

Company: Canon

 

  • Opportunity to join a highly respected global brand
  • Friendly and collaborative team
  • Operating from multiple locations
  • 2 year Max Term contract

About us

Canon is the world's leading imaging organisation, and actively inspires with imaginative ideas that enable people to connect, communicate and achieve more than they thought possible. Whether for consumers or professionals, Canon continues to research technologies to bring more beauty, more clarity and more innovation to the world of imaging. 

About the Role

The Onsite Services Coordinator provides quality, timely, first level, on-site response to issues arising from the day-to-day operation of the Canon and third party device fleet and contracted services. The role would be required to operate from multiple locations

Main Duties

  • Provide a high level of service and customer satisfaction to the customer’s users;
  • Escalate issues that are not being resolved or failing service level agreements
  • Maintain Canon and third party device fleet at its optimal operational condition;
  • Manage distribution of all consumables for both Canon and third party device fleet;
  • Increase fleet availability & maximise fleet uptime
  • Enable the customers to focus on its core business
  • Building and maintaining strong relationships with all stakeholders
  • Ensure software calls are logged in accordance to the customer defined process
  • Assist with asset management, including maintaining customer floor plans (where available)
  • Assist with fleet and service recommendations

About You

Ideally you would have experience with software support & ticketing management. You would possess excellent customer service experience, perhaps gained in the service industry or retail environments and you are looking to start your corporate career, or perhaps you’ve worked in similar roles before and you’re looking to join a great team! More importantly you enjoy working out solutions and resolving issues in a timely manner and you are a team player who enjoys working with friendly, like minded colleagues.

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm. We’ll invest in your development and long-term future and we can promise you a variety and enough challenge to keep things interesting across the wide variety of customer we support. We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity. As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now. Successful applicants will be notified of next steps