Accounts Payable Coordinator

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.
 

About the Role

The purpose of this role is to contribute as a member of a centralised Accounts Payable team, whose key objective is to deliver quality Accounts Payable services to both NZ Post and its suppliers. This will be achieved through ensuring all invoices are processed and suppliers are paid accurately, on time, and in accordance with NZ Post policies and procedures, tax and legislative requirements.

The Accounts Payable Team is responsible for processing all invoices and credit notes into the AP system in manual or electronic form (including Paperless AP), reconciling supplier statements, and providing exceptional customer service to both NZ Post suppliers and internal NZ Post people engaging in the process.

Essential Duties

• Champions and advocates a customer service culture in the team to meet or preferably exceed customer expectations.
• Ensures all allocated invoices/credits are accurately and efficiently processed into the AP system on a timely basis. This may be by manual and / or PAP or any other electronic means.
• Identify, investigate and resolve medium to complex invoice exceptions on a timely basis so as to meet AP KPIs
• Validates purchase order information relating to invoices and takes further action if necessary
• Delivers Accounts Payable services, information and assistance to customers by:
• Investigating and resolving medium to complex customer queries
• Performing supplier reconciliations when needed to assist with resolving identified problems
• Providing assistance to other Accounts Payable team members to resolve identified problems
• Ensures the management of personal work lists to ensure that supplier accounts meet key target outcomes for aged vendor liability by:

• Proactively working with the business and suppliers in the timely resolution of match exceptions
• Ensures valid disputes are documented and communicated to relevant parties
• Escalates where necessary to AP team leader and works with AP team leader to ensure timely resolution of disputes/issues
• Identify invoices/credits received, which do not comply with relevant legislation and NZ Post parameters. Take corrective action to resolve non-compliance and work with business/suppliers to increase compliance.
• Ensuring that all relevant AP documentation is reviewed on a timely basis and kept up to date as a result of system or process changes
• Actively developing and maintaining strong working relationships with customers (internal and external)
• Coaching and challenging customer actions where appropriate and working to align them with NZ Posts standards
• Provides coaching to other Accounts Payable team members to ensure that a consistent and efficient accounts payable service is maintained
• Backs up other roles in the team or wider team to ensure full customer service can be achieved at all times
• Identifying and suggesting ideas or opportunities to improve AP processes and work practises

Qualifications

• A tertiary qualification in accounting, finance or equivalent qualifications required.
• CPA qualification would be desirable.
• At least 3 – 5 years experience in an accounts payable, purchasing, finance or administration role, preferably within in a large organisation which has a strong customer relationship component
• Experience working with an integrated FMIS solution
• In-depth knowledge and experience of Accounts Payable and Purchasing systems, processes and practices including working with these in an ERP system
• Sound working knowledge of finance, accounting, and tax concepts, processes, procedures and legislative requirements\
• Knowledge of PeopleSoft financials would be highly desirable

If this sounds like you, we’d love you to apply!

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps