Accounts Receivable - CCI Claims/RMA Administrator

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

The key purpose of Claims and RMA officer is to process customer RMA and claims for the CCI group within SLAs provided.

The role will be assigned the following responsibilities: 

• Provide expert customer service and claims/RMA support to external customers;
• Process claims within Canon CCI policy and procedure;
• Ensure accuracy and proper investigation needed in every claim document received;
• Timely resolution and verification on each type of claims;
• Establish coordination with different stakeholders involved in processing claims/returns;
• Ensure both internal and external audits are passed by adhering to requirements;
• Maintain claims processing within Canon CIPG policy and procedures;
• Properly escalate pending items should be to gain timely resolution of adjustments needed;
• Maintain accuracy in validation and collating necessary documents for support.

Qualifications  

• Excellent systems and process knowledge
• Excellent communications skills
• High level of accuracy and a strong work ethic
• Knowledge on Oracle is an advantage but not necessary
• Intermediate MS Excel skills
• Excellent time management and prioritisation skills
• Ability to work independently and also as part of a wider team

If this sounds like you, we’d love you to apply!  

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.
#LI-GA1