Accounts Receivable Coordinator - CBS Collections
Date: 20 Apr 2026
Location: Taguig City, Philippines
Company: Canon
About Us
As a market leader in Business Process Optimization and IT services for over 20 years, Canon Business Services Centre Philippines helps organizations optimize, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.
We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.
When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.
Essential duties
- Manage an arrears portfolio of around $3 million in overdue accounts.
- Handle collections for accounts overdue by 30 to 120+ days.
- Send overdue reminders and demand letters to customers.
- Handle high volumes of customer calls (internal and external).
- Work with internal teams to resolve account disputes.
- Prepare and process refunds.
- Perform payment reconciliations
- Set up repayment plans for clients unable to pay in full.
- Monitor overdue accounts and escalate disputes as needed.
- Report to management on account status.
- Process unallocated payments identified by the Banking team.
- Process credit card payments.
- Ensure timely responses to both internal and external customers.
Qualifications
- At least 3 years’ experience in accounts receivable or a banking environment
- Strong understanding of systems and processes
- Excellent communication skills
- High attention to detail with a strong work ethic
- Familiarity with Microsoft Dynamics 365 and Salesforce is beneficial but not essential
- Intermediate skills in Microsoft Excel
- Strong time management and prioritisation abilities
- Ability to work both independently and as part of a team
If this sounds like you, we’d love you to apply!
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.
As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.
Looking to join this diverse team? Apply online now.
Successful applicants will be notified of next steps