Accounts Receivable Coordinator - Collections Processor

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

The Accounts Receivable Coordinator – Collections Processor is responsible for all facets of a busy credit control role, including debtors cash collection, queries, account maintenance, liaison with sales and customer service teams.

The role will be assigned the following responsibilities: 

• Manage assigned collections portfolio for accounts 7 days – 150+ days;
• Manage and send overdue (dunning) auto-letters to customers, which includes the monitoring of and sending Final Demands;
• Accounts Reconciliation;
• Prepare annexure A for legal accounts which includes printing of invoices and cancelling of service contract to respective state;
• Contact customers via email or phone to follow up payments;
• Respond within 48 hours to all email and written correspondence;
• Work with internal departments resolve customer disputes;
• Assist in credit application review and account creation; 
• Release of goods orders and services;
• Provide copies of Invoices and Statements - Credit Notes to customers;
• Prepare refunds for process;
• Apply credits to accounts;
• Collaborate with other business units/teams to resolve issues.

Qualifications  

• Minimum 3 years of experience working in an accounts receivable / banking environment
• Proven experience of corporate debt collection
• Strong communication and negotiations skills - both verbal and written
• Intermediate to advanced experience in Microsoft Office Suite (such as Outlook, Word, Excel and Power Point)
• Excellent time management skills and attention to detail
• Ability to implement new business processes and methodologies
• Knowledge of PC business banking would be an advantage

If this sounds like you, we’d love you to apply!  

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.
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