Accounts Receivable Coordinator - Collections Processor

Essential duties

Customer Relationships (external and internal)
Communication with internal and external customers (both written and verbal) to be professional and consistent with our goal of providing excellent customer service.

Query Resolution
Ensure all billing and debt related queries are resolved in an efficient and professional manner which will conclude with timely payment of the invoices involved. Where there are possible delays the customer is to be informed.  Where the query is referred to another business unit the team remains responsible for the resolution of the query until fully resolved and contacting the customer. 
All queries to be resolved within agreed SLA’s.

Allocation of Payments
Ensure all payments are applied to customer accounts within SLA. 
Ensure all duties in relation to the timely allocation of payments are undertaken daily and/or as required.

Data Entry
Ensure all manual billing forms are entered into the billing system daily with no carryovers or errors. 
Sequence Reporting is used to follow up on missing AR19 forms to ensure all revenue is captured.

ASM / DPM Management & Co-ordination
To undertake the administration and coordination of Automatic Stamping Machines & Digital Postage Meters.

Projects
Actively participate in projects as and when necessary. 
Participate in systems projects (including systems developments / enhancements, customisations and upgrades) or business related projects that interface with the Billing and Credit systems, so as to add value to the business and aid/support strategic business initiatives.

Team Membership
Actively assist the Manager and other members of the Accounts Receivable and Group Finance team to achieve deadlines and objectives across the wider team.

Personal Development
Keep skills and knowledge of Accounts Receivable practices up to date and recommend appropriate training to Manager to ensure that skills and knowledge continue to align with business requirements.

Continuous Improvement
Identify and eliminate inefficient work practices.
Continually monitor and review current practices and procedures including system processes and where necessary make recommendations in respect to enhancements.
Ensure a continuous improvement view of the end to end processes.

Qualifications   

1-3 years experience in an Accounts Receivable or similar role