Accounts Receivable Coordinator - Collections Processor

Essential duties  

•    Manage assigned collections portfolio for accounts 7 days – 150+ days
•    Send dunning letters
•    Respond to customers account enquiries via email within 24 hours 
•    Work with internal departments to resolve customer disputes, correct billing discrepancies, and perform account reconciliation when needed
•    Assist in credit application review and account creation
•    Review and release sales orders and service calls
•    Provide copies of tax invoices, credit notes, and statement of accounts to customers upon request
•    Prepare customer refunds
•    Prepare and run monthly direct debit payments
•    Perform other credit control related tasks assigned by the Credit Manager

Qualifications

•    Minimum of 3 years of solid work experience in Credit and Collection is required
•    Amenable to work on New Zealand business hours 
(Non-DST, 4:30AM-13:30PM; DST, 3:30AM-12:30PM)
•    Strong communication and negotiations skills - both verbal and written
•    Intermediate to advanced experience in Microsoft Office Suite (such as Outlook, Word, Excel and Power Point)
•    Excellent time management skills and attention to detail
•    Ability to implement new business processes and methodologies