Accounts Receivable Coordinator - Collections Processor

Purpose

Deliver quality customer experiences, aligned with Sales and Marketing objectives, & consistent with Canon Customer Support & Operations.

Essential duties

Responsibilities include:

• Action arrears portfolio with aged debtors of approximately 3 million

• Manage collections portfolio for accounts 7 days – 150+ days

• Manage and send overdue (dunning) letters to customers, this also includes the monitoring of and sending Final Demands

• Prepare annexure A for legal accounts which includes printing off of invoices and cancelling of service contract to respective state.

• Complete level 4 legal report in preparation for mercantile agency

• Manage high volume external and internal calls from customers

• Respond within 48 hours to all email and written correspondence

• To work with internal department to follow procedure to assist with customers accounts to resolve disputes

• Release of goods orders and services

• Provide fax copies of invoices to customers

• Prepare refunds for process

• Apply credits to accounts

• Attend weekly team meetings

Performance measures

Financial / Commercial

• Account reconciliations

• Maintain Excel spreadsheets of Ledger.

Customer

• Collections of overdue accounts.

• Written correspondence to assist collection including arrears letters, final demands & notices of termination.

• Prepare annexure ‘A’s for legal accounts

Process

• Liaise with other Canon departments to resolve disputes/enquiries

• Provide backup to Sales Reps with Meetings

• Credit requests to appropriate departments

• Apply credits

 People

• Releasing of goods orders & services

• Handle incoming customer phone calls

• Respond to written customer enquiries

• Provide copies of invoices for customers

• Send statements of accounts to customers

• Arrange refunds where required

Qualifications

• Minimum 3 years’ experience working in an accounts receivable / banking environment. A tertiary qualification in finance or equivalent qualifications required.
• At least 2 years experience in an accounts receivable in a B2B setting preferably within in a n outsourcing organisation which has a strong customer relationship component.
• Experience working with an integrated FMIS solution
• Sound working knowledge of finance, accounting, and tax concepts, processes, procedures and legislative requirements
• Experienced in making outbound collection calls in an outsourcing setting, preferably in the Oceania Market

• Excellent systems and process knowledge

• Excellent communications skills

• High level of accuracy and a strong work ethic

• Knowledge on Oracle is an advantage but not necessary

• Intermediate MS Excel skills

• Excellent time management and prioritisation skills

• Ability to work independently and also as part of a wider team