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Accounts Receivable Coordinator - Collections Processor

Date: 03-Nov-2021

Location: Taguig City, Philippines

Company: Canon

Purpose

Deliver quality customer experiences, aligned with Sales and Marketing objectives, & consistent with Canon Customer Support & Operations.

Essential duties

Responsibilities include:

  • Action arrears portfolio with aged debtors of approximately 3 million
  • Manage collections portfolio for accounts 7 days – 150+ days
  • Manage and send overdue (dunning) letters to customers, this also includes the monitoring of and sending Final Demands
  • Prepare annexure A for legal accounts which includes printing off of invoices and cancelling of service contract to respective state.
  • Complete level 4 legal report in preparation for mercantile agency
  • Manage high volume external and internal calls from customers
  • Respond within 48 hours to all email and written correspondence
  • To work with internal department to follow procedure to assist with customers accounts to resolve disputes
  • Release of goods orders and services
  • Provide fax copies of invoices to customers
  • Prepare refunds for process
  • Apply credits to accounts
  • Attend weekly team meetings

Performance measures

Financial / Commercial

  • Account reconciliations
  • Maintain Excel spreadsheets of Ledger.

Customer

  • Collections of overdue accounts.
  • Written correspondence to assist collection including arrears letters, final demands & notices of termination.
  • Prepare annexure ‘A’s for legal accounts

Process

  • Liaise with other Canon departments to resolve disputes/enquiries
  • Provide backup to Sales Reps with Meetings
  • Credit requests to appropriate departments
  • Apply credits

 People

  • Releasing of goods orders & services
  • Handle incoming customer phone calls
  • Respond to written customer enquiries
  • Provide copies of invoices for customers
  • Send statements of accounts to customers
  • Arrange refunds where required

 

Qualifications

  • Minimum 3 years’ experience working in an accounts receivable / banking environment. A tertiary qualification in finance or equivalent qualifications required.
  • At least 2 years experience in an accounts receivable in a B2B setting preferably within in a n outsourcing organisation which has a strong customer relationship component.
  • Experience working with an integrated FMIS solution
  • Sound working knowledge of finance, accounting, and tax concepts, processes, procedures and legislative requirements
  • Experienced in making outbound collection calls in an outsourcing setting, preferably in the Oceania Market
  • Excellent systems and process knowledge
  • Excellent communications skills
  • High level of accuracy and a strong work ethic
  • Knowledge on Oracle is an advantage but not necessary
  • Intermediate MS Excel skills
  • Excellent time management and prioritisation skills
  • Ability to work independently and also as part of a wider team