Accounts Receivable Coordinator - Collections Processor

Date: 11-Jan-2022

Location: Taguig City, Philippines

Company: Canon


Deliver quality customer experiences, aligned with Sales and Marketing objectives, & consistent with Canon Customer Support & Operations.

Essential duties

Responsibilities include:

  • Action arrears portfolio with aged debtors of approximately 3 million
  • Manage collections portfolio for accounts 7 days – 150+ days
  • Manage and send overdue (dunning) letters to customers, this also includes the monitoring of and sending Final Demands
  • Prepare annexure A for legal accounts which includes printing off of invoices and cancelling of service contract to respective state.
  • Complete level 4 legal report in preparation for mercantile agency
  • Manage high volume external and internal calls from customers
  • Respond within 48 hours to all email and written correspondence
  • To work with internal department to follow procedure to assist with customers accounts to resolve disputes
  • Release of goods orders and services
  • Provide fax copies of invoices to customers
  • Prepare refunds for process
  • Apply credits to accounts
  • Attend weekly team meetings

Performance measures

Financial / Commercial

  • Account reconciliations
  • Maintain Excel spreadsheets of Ledger.


  • Collections of overdue accounts.
  • Written correspondence to assist collection including arrears letters, final demands & notices of termination.
  • Prepare annexure ‘A’s for legal accounts


  • Liaise with other Canon departments to resolve disputes/enquiries
  • Provide backup to Sales Reps with Meetings
  • Credit requests to appropriate departments
  • Apply credits


  • Releasing of goods orders & services
  • Handle incoming customer phone calls
  • Respond to written customer enquiries
  • Provide copies of invoices for customers
  • Send statements of accounts to customers
  • Arrange refunds where required



  • Minimum 3 years’ experience working in an accounts receivable / banking environment
  • Excellent systems and process knowledge
  • Excellent communications skills
  • High level of accuracy and a strong work ethic
  • Knowledge on Oracle is an advantage but not necessary
  • Intermediate MS Excel skills
  • Excellent time management and prioritisation skills
  • Ability to work independently and also as part of a wider team