Accounts Receivable Coordinator - Consumer Collections

Date: 03-Aug-2022

Location: Taguig City, Philippines

Company: Canon

About the Role

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.


About the Role

The role of the Accounts Receivable Coordinator - Collections Processor is to delivery quality customer experiences, aligned with Sales and Marketing objectives, & consistent with Canon Customer Support & Operations. The role will be assigned the following responsibilities:

  • Action arrears portfolio with aged debtors of approximately 3 million;
  • Manage collections portfolio for accounts 7 days – 150+ days;
  • Manage and send overdue (dunning) letters to customers, this also includes the monitoring of and sending Final Demands;
  • Accounts Reconciliation;
  • Prepare annexure A for legal accounts which includes printing off of invoices and cancelling of service contract to respective state;
  • Manage high volume external and internal calls from customers;
  • Respond within 48 hours to all email and written correspondence;
  • To work with internal department to follow procedure to assist with customers accounts to resolve disputes;
  • Release of goods orders and services;
  • Provide copies of Invoices and Statements - Credit Notes to customers;
  • Prepare refunds for process;
  • Apply credits to accounts.



  • Minimum 3 years’ experience working in an accounts receivable / banking environment
  • Excellent systems and process knowledge
  • Excellent communications skills
  • High level of accuracy and a strong work ethic
  • Knowledge on AS400 and Salesforce is an advantage but not necessary
  • Intermediate MS Excel skills (e.g. VLookUp, Pivot)
  • Excellent time management and prioritisation skills
  • Ability to work independently and also as part of a wider team

If this sounds like you, we’d love you to apply!  


We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.


As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.


Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps.