Accounts Receivable Coordinator

Essential duties

• To provide expert customer service and claims/RMA support to external customers
• Process claims within Canon CCI policy and procedures
• Ensure accuracy and proper investigation needed in every claim document received
• Timely resolution and verification on each type of claims
• Establish coordination with different stakeholders involved in processing claims/returns
• Respond and resolve all email requests received from customers within the required Service Level Agreement in a professional manner
• Build and maintain working relationships with our internal and external customers to ensure we are meeting the needs of our customers
• Other projects as assigned by Manager – CCI Support

Qualifications

• Bachelor's degree
• Minimum 1 year of experience working in an accounts receivable/banking environment
• Excellent systems and process knowledge
• Excellent communications skills - both verbal and written
• High level of accuracy and a strong work ethic
• Knowledge on Oracle is an advantage but not required
• Intermediate to advanced experience in Microsoft Office Suite (such as Outlook, Word, Excel and Power Point)
• Excellent time management and prioritization skills
• Ability to work independently and also as part of a wider team
• Ability to work within New Zealand holiday schedules
• Willingness to work on New Zealand time zone (3AM - 12PM or 4AM - 1PM)
• Amenable to work onsite in McKinley Hill, Taguig