Accounts Receivable Coordinator

Essential duties  

 •    Manage assigned collections portfolio for accounts 7 days – 150+ days;
•    Manage and send overdue (dunning) auto-letters to customers, which includes the monitoring of and sending Final Demands;
•    Accounts Reconciliation;
•    Prepare annexure A for legal accounts which includes printing of invoices and cancelling of service contract to respective state;
•    Contact customers via email or phone to follow up payments;
•    Respond within 48 hours to all email and written correspondence;
•    Work with internal departments resolve customer disputes;
•    Assist in credit application review and account creation;  
•    Release of goods orders and services;
•    Provide copies of Invoices and Statements - Credit Notes to customers;
•    Prepare refunds for process;
•    Apply credits to accounts.
•    Collaboration with other business units/teams to resolve issues

Qualifications    

•    Minimum 3 years of experience working in an accounts receivable / banking environment
•    Proven experience of Corporate debt collection
•    Strong communication and negotiations skills - both verbal and written
•    Intermediate to advanced experience in Microsoft Office Suite (such as Outlook, Word, Excel and Power Point)
•    Excellent time management skills and attention to detail
•    Ability to implement new business processes and methodologies
•    Knowledge of PC business banking would be an advantage