Accounts Receivable Coordinator

The Accounts Receivable Coordinator supports the finance team by assisting in billing, payment allocation, query resolution, and customer account maintenance. This role provides foundational exposure to collection, credit control, and cash application processes while ensuring accurate financial records and excellent customer service. This position is responsible for maintaining the billing system, generating invoices, reconciling accounts, and providing support to customers regarding their queries and documentation needs. 

Essential Duties:

Billing System Management 

• Maintain and update the billing system, ensuring accurate and up-to-date information 

• Sync data with accounting software to facilitate seamless financial transactions 

Invoicing and Documentation 

• Generate invoices, credit notes, and account statements in a timely manner 

• Verify and accurately post all payments to the corresponding invoices 

• Provide customers with any necessary support documents and address their queries 

Reconciliation and Month End Reporting 

• Maintain accounts receivable records to ensure ageing is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared 

• Perform daily cash management duties, including the recording of fund received, updating and distribution of cash receipt logs, and posting of cash to the accounts receivable sub-ledger 

• Monitor and collect accounts receivable by contacting clients via telephone and email 

• Prepare analytical and ratio analyses relevant to A/R, so management can gain a better understanding of how collection efforts are progressing 

• Support other accounting and finance team members 

• Provide support for the month-end process, ensuring all tasks are completed accurately and on time 

Customer Relationships (external and internal) 

• Communication with internal and external customers (both written and verbal) to be professional and consistent with our goal of providing excellent customer service. 

Query Resolution 

• Ensure all billing and debt related queries are resolved in an efficient and professional manner which will conclude with timely payment of the invoices involved. Where there are possible enquiries the customer is to be informed. Where the query is referred to another business unit the team remains responsible for the resolution of the query until fully resolved and contacting the customer. 

• All queries to be resolved within agreed SLA’s. 

Allocation of Payments 

• Ensure all payments are applied to customer accounts within SLA. 

• Ensure all duties in relation to the timely allocation of payments are undertaken daily and/or as required. 

Data Entry 

• Ensure all manual billing forms are entered into the billing system daily with no carryovers or errors. 

• Sequence Reporting is used to follow up on missing forms to ensure all revenue is captured. 

Team Membership 

• Actively assist the Manager and other members of the team to achieve deadlines and objectives across the wider team. 

Personal Development 

• Keep skills and knowledge of Accounts Receivable practices up to date and recommend appropriate training to Manager to ensure that skills and knowledge continue to align with business requirements. 

Continuous Improvement 

• Identify and eliminate inefficient work practices. 

• Continually monitor and review current practices and procedures including system processes and where necessary make recommendations in respect to enhancements. 

• Ensure a continuous improvement view of the end-to-end processes. 

Other duties 

• Support the company in optimising our financial transactions and systems by performing reconciliation of payments and customer accounts 

• Communicate discrepancies to management team, identify slow-paying customers, and recommend collection candidates 

• Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts 

• Assist in streamlining the accounts receivable process by identifying areas for performance improvement 

• Exercise integrity and confidentiality in financial reporting, and comply with national and local financial requirements 

• Any other tasks as required. 

Qualifications

• Bachelor’s degree in Finance, Accounting, or related field. 

• 6 months – 1 year of experience in accounts receivable, billing, or finance support role  

• Basic knowledge of accounting principles and receivable processes. 

• Strong attention to detail and accuracy in data entry. 

• Proficiency in Microsoft Excel; familiarity with accounting software (e.g., Xero, Cin7) is an advantage. 

• Good communication and interpersonal skills. 

• Ability to work independently and as part of a team. 

• Willingness to work onsite and adapt to shifting schedules.