CII Sales Admin Coordinator

Essential duties    Operational 
•    Own the end-to-end Order Management Process 
o    Check and ensure quote is complete, accurate and in accordance with the paperwork submitted by the customer or sales prior to creation and booking order 
o    Monitor the order to delivery lead-time in accordance with the customer contract SLAs to ensure timely delivery. 
o    Escalate orders that are pending credit clearance for internal and external lease. 
o    Monitor and clean up incomplete orders.
o    Process Transfer inventory if required based on the demand of stocks and proper allocation.
o    Creates mercury codes in the system to recognize stocks and item to sell
o    Set-up and Stoc 3rd party item to inventory
o    Upload process in the system
o    Update warranty information in the system
o    Set-up the machines and creates PO for Non-Canon Products
o    Amend and cancel PO subject to prerequisites.
o    Changes in Customer Terms of Payment & Customer Group
o    Changes in Customer Particulars (name, search name, UEN,  status, delivery address , email.phone
o    Credit Management – can amend credit limit of the customer
o    Creates Debit and Credit note
o    Do rebilling with prepared supporting documents

•    Checking the clean order requirements and working with external and internal customers to cleanse data or obtain additional information. 
o    Creates the customer data based on the information submitted and approved by upper management within their trade agreement.
o    Maintain customer records.
o    Amendments in customer terms of payment and customer group
o    Creates Sales orders based on its order type.
o    Raising of Transfer orders
o    Creates debit note specifically on chargeable workshops.
•    eShop 
o    Provide vendor with items, promotions or inventory qty to upload.
o    Overall order management and reconciliation
o    Process Returns and Refunds
o    Manages customer queries and liaise with different parties

 
Adhoc and Customer Service 
•    Attend customer review meetings to audit queries and recommend enhancements to services provided. 
•    Use reports for order status tracking and resolve any related issues. 
 

Performance Measures    •    Timely and accurate delivery of duties and responsibilities
•    Customer Satisfaction
•    Development, evaluation and continuous improvement of processes
•    Maintenance of good working relationship with various teams
•    Personal Development

Qualifications     •    Minimum of 3 years relevant professional experience
•    Tertiary qualifications in Business Management/Industrial/any related course

Essential 
•    Specialist Knowledge: product and solutions knowledge to understand implications for order process 
•    Previous Industry Experience: Sales and customer centric, accurate data entry and strong analytical skills. 
•    Bachelor’s Degree holder in any business-related discipline 
 
Personal qualities:  
•    Highly customer focused and delivery oriented. 
•    Strong communication skills to understand (internal) customer issues and to find ways to exceed customer expectations. 
•    Excellent organisation and planning skills 
•    Attention to detail and quality conscious. 
•    Able to interpret, manipulate & use different forms of complex data.